ABOUT US
At Custom Fleet we’ve been using our smarts to make the complex simple for over 40 years. It’s the driving force that continues to make us the fleet and leasing leader in Australia and New Zealand today.

When you join Custom Fleet, you’re joining a business that isGoing Places. With Us,what you do and who you are matter. Being part of our diverse crew means you’ll feel welcome, empowered, and have lots of fun celebrating our success (and that sure does feel good!). We are a crew of accountable go-getters on a journey of continuous improvement – we collaborate and support each other, working hard to win for our customers, for our business, and for each other. Whilst winning isn’t everything, we are proud of our success and love it when we reach the #1 spot.

ABOUT THE ROLE

As a Novated Service Consultant, you will manage the day‑to‑day operations of Custom Fleet’s Novated Leasing customers. Your focus will be delivering an exceptional customer experience across all interactions, maintaining strong relationships, and ensuring long-term client retention.

In this role, you will respond to customer and driver enquiries, manage lease variations, support clients through end‑of‑lease processes, and maintain high levels of data integrity. You will work closely with internal teams and contribute to a high‑performance service environment.

Provide outstanding customer service by responding to and resolving customer and driver enquiries in a timely and professional manner.

Develop and maintain strong knowledge of Novated Leasing products, features, and fleet lease structures.

Process maintenance, rewriting, restructuring, and modification of Novated leases.

Proactively manage the end‑of‑lease process, ensuring maximum customer retention through renewals or extensions.

Prepare quotes and documentation for early payouts and natural lease-end settlements.





Produce FBT reporting and maintain accurate data records with strong attention to detail.

Meet and exceed individual and team performance targets, including agreed service levels.

Build effective cross‑functional relationships with internal stakeholders to support positive customer outcomes.

Complete any additional duties as required.

Other Duties

Contribute to service improvement initiatives and process enhancements.

Assist in managing email and phone workloads within a contact centre environment.

Support team members with complex or escalated customer situations where needed.

Participate in training, development, and team meetings.

Education & Experience:

Higher School Certificate (HSC) or equivalent.

1–2 years of customer service experience (may be considered in lieu of tertiary qualifications).

Other

A degree in Business or a related field is advantageous.

Experience within financial services, fleet management, or leasing is desirable.

ABOUT YOU

Solid customer focus with the ability to understand customer challenges and deliver proactive, solution‑driven service.

Experience in a customer service or contact centre environment (phone and email).

Excellent verbal and written communication skills.

High attention to detail with the ability to prioritise and manage multiple tasks in a fast‑paced environment.

Strong problem‑solving skills and personal resilience.

Ability to collaborate effectively across teams and build strong working relationships.

Proficiency in Microsoft Office (Word, Excel, PowerPoint).

Other

Exposure to vehicle salary packaging or Novated Leasing is highly regarded.





Understanding of customer experience principles and continuous improvement mindset.

Ability to adapt communication style based on audience needs.

FOR YOU

- Annual performance bonus
- Take 5 program - potential to earn an extra week of annual leave
- Collaborative Hybrid work environment - 3 days in office
- Gender-neutral Parental Leave - 12 weeks paid entitlement
- Company funded social events
- Dress for your day policy
- Intersection - our Diversity Network
- Cultural Leave swap
- Ongoing investment in your growth including access to our digital learning platform - Degreed
- Reward and recognition programs
- Volunteer and community engagement opportunities
- Wellbeing leave

At Custom Fleet we are committed to growing a team made up of diverse people, skills, and experiences. We encourage applications from all backgrounds, communities, and industries.

If you have a disability that requires support including an alternate job ad format, interview arrangements or adjustments, please let us know by emailingour recruitment team at *******@customfleet.com.au or call our Customer Service Team on 1800 812 ***.

Unlawful Conduct Commitment

Custom Fleet is dedicated to maintaining a culture of respect where there is zero‑tolerance of any form of discrimination, harassment, and victimisation. We are committed to eliminating unlawful conduct in the workplace and uphold the highest standards of ethical behaviour and compliance with applicable laws and regulations.

Our careers team and hiring leaders kindly request no unsolicited resumes or approaches from recruitment agencies. Custom Fleet is not responsible for any fees related to unsolicited resumes.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .

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📌 Novated Service Consultant (Melbourne)
🏢 Custom Fleet
📍 Melbourne