Job Description

At a Glance

Employment Type: Casual

Hourly Pay Rate: From $34.52 + 25% casual loading

Closing date: 9pm, Tuesday 18 August 2026

The City of Parramatta is in the midst of significant growth and transformation. With a community that brings together many cultures, skills and stories, a changing skyline and new investments, this is an exciting time to be part of the journey. Parramatta 2050 gives us a clear picture of where we’re heading; a connected, creative and sustainable City with opportunities for everyone. Every role at City of Parramatta contributes to this next chapter, helping us build a strong, thriving Parramatta for the people who live, work and spend time here.

At Council, we prioritise the safety and wellbeing of children and young people. We are committed to implementing child secure practices to create an environment where children feel safe and included. We screen candidates to ensure their suitability to work with children, this includes conducting National Police Checks, Working with Children Checks, and through reference checks. Our commitment to child safety is explained in Council's Child Safe Commitment Statement.

About The Role

This position is responsible for customer service excellence including, but not limited to, sales and the provision of information regarding memberships, visit passes, group fitness bookings, program enrolments, program enquiries and merchandise sales within Council’s aquatic and wellness facilities.

The successful candidate will need to have flexibility and willingness to work a 7-day rotating roster.

In this role you will

- Deliver exceptional customer service by assisting community members and facility users through face-to-face, phone, and email interactions.
- Promote facility programs, services, and activities by generating awareness, responding to enquiries, and encouraging participation and sales opportunities.
- Manage administrative and customer records including processing transactions, maintaining accurate records, completing documentation, and supporting customers with online platforms.
- Maintain a safe, clean, and welcoming facility by ensuring high standards of presentation, hygiene, safety, and security.
- Support effective operations and teamwork through stock control, financial reconciliations, reporting, professional development, and collaborative working practices.

What’s On Offer

We are offering multiple casual opportunities, with a competitive hourly rate $34.52 plus 25% casual loading plus 12% Superannuation.

During peak season, it may be expected (not guaranteed) to work approximately 15 hours a week or more.

The successful candidate will need to have flexibility and willingness to work a 7-day rotating roster.

Your employee experience with City of Parramatta includes

- Wellbeing: Employee led networks (ERGs), Fitness passport, Flu vaccinations, Employee Assistance Program (EAP), Ongoing wellbeing initiatives, Health insurance discounts.
- Location & Convenience: Central Parramatta location
- Growth: Learning and development programs, leadership pathways, LinkedIn Learning

About You

The successful candidate is someone who brings:

- Previous experience in busy customer-based environment
- Cash handling experience and/or operation of Point-of-Sale System
- Commitment to providing excellence in customer service
- Experience working independently and within a team environment

To be considered for this role, you must meet the essential requirements in the Position Description, including:

Qualifications/Licenses

- NSW Working with Children Check

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#J-18808-Ljbffr

📌 Casual Customer Experience Officer (City of Parramatta Council)
🏢 City Of Parramatta
📍 City of Parramatta Council