About the RoleAs an Application Delivery Manager (ADM) within our Applications Management team, you'll be the single point of accountability for end-to-end Application Services delivery across a diverse and complex application landscape.
You'll coordinate senior application management resources and drive service quality, operational stability, and continuous improvement outcomes across engagements.ResponsibilitiesService Delivery LeadershipOwn delivery of application services across the engagement landscapeEnsure SLA compliance across incident, request, and change managementLead service performance, reporting, and governance cadenceCoordination & OversightCoordinate workload across application groups and resolve cross-functional dependenciesDrive major incident (P1/P2) coordination ensuring rapid restorationOversee prioritisation and alignment with business‐critical applicationsStakeholder & SIAM InterfaceAct as the primary interface to stakeholders and service ownersCoordinate with Cloud, Network, EUC, and vendors to ensure seamless serviceSupport SIAM governance and cross‐service‐line outcomesChange,



Release & Lifecycle GovernanceOversee execution of minor changes, patching, and upgradesEnsure lifecycle planning (patching, upgrades, vendor alignment) is deliveredGovern risk, compliance, and audit requirementsContinuous ImprovementDrive proactive improvements (automation, performance tuning, defect reduction)Leverage AI/automation (e.g., triage, pattern detection) to improve efficiencyLead problem management and root cause initiativesQualificationsRequired experience:10+ years in application service delivery or managed servicesStrong ITIL-based service management expertiseExperience managing multi‐vendor/cloud enterprise environmentsProven leadership of distributed/global teamsExcellent stakeholder engagement and commercial awarenessNice to have:Experience in project management (Agile, Prince2, PMP)Familiarity with automation frameworks and service delivery innovationITIL V4 certificationBusiness operations or managed services experienceConstruction industry/applications preferred
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📌 Application Delivery Manager Syd New South Wales
🏢 Datacom
📍 New South Wales