Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We’re not just in the neighbourhood, we’re part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can‑do attitude and "too easy" service. Whether it’s for work or a well‑earned break, our place feels like home with the charm of somewhere recent. Join us to help make every moment memorable.

EVT has an endless range of roles and careers paths to explore across over 140entertainment experiences like Event Cinemas and Moonlight Cinemas, 150award winningrestaurants and bars, and 80+ hotels, including QT, Rydges,Atura,LyLo, Independent CollectionandAustralia’s most lovedyear roundalpine resort,Thredbo.Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Onceyou’rein,there’sno limits on where your career could take you.

About the Role

As a Reservations Manager you’ll be the first point of contact for all guest phone and digital enquiries, setting the tone for a seamless and memorable stay. From restaurant bookings and room service orders to housekeeping requests and reservations, you’ll coordinate it all with flair and precision. Your deep knowledge of the resort will shine through every interaction, ensuring guests feel heard, supported, and delighted from the moment they reach out. If you love being at the centre of the action and thrive on delivering exceptional service, this is your moment to shine.

This is a part-time role with 20-25 hours a week available, perfect for someone looking for worklife balance or returning to the workforce.

Key Accountabilities

- Accurately handle FIT and group bookings, waitlists, cancellations, and special requirements using PMS (Opera) and related systems.
- Act as a trusted contact for guests, addressing inquiries, preferences, and concerns while ensuring seamless check-in/check-out processes.




- Promote hotel services, offers, and upgrades to enhance guest stays.
- Log guest complaints, update profiles, and escalates issues to management promptly.
- Maintain and merge guest/company profiles for accurate reporting and recognition.
- Collaborate effectively with hotel teams to ensure smooth operations and guest satisfaction.
- Maintain in-depth knowledge of reservation procedures, PMS (Opera), and other relevant systems.
- Assist colleagues with additional duties as required to support overall team performance.

Skills & Experience

- Similar experience in a customer service role, ideally within a hotel or resort, with a natural ability to make guests feel welcome and cared for.
- Confident communicator who’s approachable and ready to handle both compliments and concerns with ease.
- Fluent in English, with extra language skills a bonus.
- Organised and able to juggle priorities, meet deadlines, and keep things running smoothly—even when it’s busy.
- Tech-savvy, comfortable with reading, writing, basic maths, and navigating computer systems.
- Creative problem-solver who turns challenges into opportunities for memorable guest experiences.
- Thrives in a fast-paced environment, maintains a polished appearance, and takes pride in personal grooming and uniform standards.
- Flexible and willing to work nights, weekends, and holidays as part of the team.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

- 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
- $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
- Seasonal perks at Thredbo.
- Rapid career growth across our hotel & entertainment network.
- Paid parental leave; community & volunteering opportunities.

We welcome applicants from all backgrounds

Join Rydges and become an EVT experience creator, opportunity taker, the ultimate Daymaker.

Join and make a positive impact on our people, communities, and environment every day.

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📌 Reservations Manager - Rydges Bankstown
🏢 EVT
📍 Bankstown