Join a professional, supportive plastic surgery practice where patient care genuinely matters.

We are looking for a warm, capable and highly organised Medical Receptionist to join our specialist plastic surgery practice in Hawthorn East.

As the first person our patients speak to and see, you will play an important role in their experience with our practice. Many of our patients are navigating significant and sometimes personal decisions, so we are looking for someone who combines professionalism and efficiency with warmth, discretion and genuine care.

This is a part-time role suited to an experienced receptionist who enjoys being part of a professional, collaborative team and takes pride in creating an exceptional experience for patients.

What you'll be doing

You will be an integral part of the day-to-day running of the practice, working closely with our clinical and administrative team.

Welcoming patients and creating a warm, professional first impression

Managing telephone and patient enquiries with care and discretion

Scheduling and confirming appointments

Maintaining accurate patient records and documentation

Processing payments, invoicing and associated administration

Managing correspondence and administrative documentation

Liaising closely with clinical staff to support a smooth patient journey

Maintaining a professional and welcoming reception environment

Providing general administrative support to the practice

What we're looking for

We would love to hear from you if you are someone who is organised, personable and dependable, and who enjoys helping both patients and colleagues.

Ideally, you will bring:





Previous medical reception or healthcare administration experience

Excellent communication and interpersonal skills

A warm and professional telephone manner

Strong organisational skills and attention to detail

Confidence using computer and practice management systems

An understanding of the importance of confidentiality and patient privacy

The ability to remain calm, organised and professional in a busy setting

A flexible, team-focused approach

Experience with GENIE practice management software and medical terminology would be highly regarded, but is not essential for the right person.

We believe an excellent patient experience begins with an excellent team environment.

You can expect:

Part-time hours offering genuine work-life balance

A professional and supportive team

The opportunity to work within a respected specialist medical practice

A workplace where your contribution is noticed and valued

The opportunity to build your skills and experience within specialist healthcare

A practice committed to providing exceptional care throughout every stage of the patient journey

About us

We are an established plastic surgery practice based in Hawthorn East, specialising in cosmetic and reconstructive procedures.

Our focus is on providing exceptional clinical care within a professional, compassionate and welcoming environment. We recognise that every patient's circumstances are different and aim to ensure they feel informed, respected and supported throughout their experience with us.

If you are an experienced receptionist who takes pride in providing exceptional service and would enjoy being part of a professional and caring team, we would love to hear from you.

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📌 Receptionist (Williamstown)
🏢 John Beer Plastic Surgeon
📍 Williamstown