About usHammondCare provides expert aged care, home care, dementia care and palliative care for older people, regardless of circumstances, beliefs, background or financial situation. We are led by our not-for-profit, Christian foundations and backed by research and clinical expertise.When it comes to our people - those we serve and those who serve - we are committed to inclusion across race, culture, ethnicity, gender, sex, sexuality, religion and ability. In our cutting-edge residences, our hospitals, or in client homes, we aim to set the global standard of relationship-based care for older people with complex needs.We've been caring for people for over 90 years - so, if you love to care, join us, and make a career move that matters.It’s not just care. It’s HammondCare.About the roleThe Senior Support Analyst is a key role within HammondCare , responsible for providing a wide range of expert technical support services to HammondCare staff.This is maximum term contract role until May 2028 working at St Leonards . There may be travel required to HammondCare sites from time to time. This position is an on-site role.What we can offer youWe care about your wellbeing at HammondCare and as a result offer a wide range of health and lifestyle benefits including:NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit (up to $2,650 tax free)Additional leave purchase options and 14 weeks paid parental leave pro rataFlexible working optionsDiscounts on everyday products and servicesDiscounted healthcare memberships - access to network of fitness centres and pools for employees and familiesFree access to independent counselling support for employees and familiesHealth & Wellbeing programmesReward & Recognition programmesReferral bonusesCareer and professional development opportunitiesKey Responsibilities includeSenior team member with end responsibility for assigned support regionSupport team leader in mentoring and guiding other support analystsProviding telephone and face to face technical support to users regarding ‘End User Devices’Following agreed procedures, respond to requests for assistance by providing information to enable users to resolve their problemsMaintaining accurate log entries of fault with resolution and contact detailsEnsuring all hardware/software installations and routine upgrades are implemented according to Service Level AgreementsProviding the business with a professional service by ensuring requests are regularly updated and realistic resolution times are providedWorking on most assigned tasks without referral back to Team LeaderProviding an effective interface between users and service providers supplying all necessary diagnostic information according to proceduresEnsuring technical queries not progressing are escalated according to established proceduresParticipating in ongoing team training and knowledge sharingMobile phone support and enrolment into Mobile Device Management platformCisco desk phone, AV(Polycom ) and meeting rooms (Surface Hubs) supportParticipate in project work as requiredAbout YouCommitment to engage and align with HammondCare’s missionAt least 5+ years demonstrated experience in an IT support role or equivalentExpert knowledge of Microsoft products including 0365, Teams, Onedrive , SharepointExpert knowledge of Windows1 1 and SOE deploymentStrong customer service focusStrong analytical and problem solving skillsAbility to handle multiple problems at once and prioritise issuesStrong communication and interpersonal skillsA ‘can do’ attitude of service and supportStrong planning and organising skills with the ability to prioritise tasks to meet deadlinesUnderstanding of ITIL practicesLeadership and mentoring abilityITIL Foundations certification desirableTo ApplyIf you are ready to make a difference with HammondCare , Apply Now!Pre- Employment ChecksAll short-listed applicants for these positions will be asked to consent to a criminal record check and reference checksHammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive on creating an equal employment environment where everyone from any backgrou nd can be themselves.
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📌 Senior Support Analyst (St Leonards)
🏢 HammondCare
📍 St Leonards