Customer Service and Sales - Snap-on Tools

Full-Time | Permanent | Monday to Friday

Penrith, Richmond & Blue Mountains

Want to see what a day in the life looks like?

Turn Your Passion for Cars, Tools and Sales Into a Career

Do you love cars, tools and the automotive industry?

Do you get excited by premium tools, workshop culture and working with some of the best technicians in the industry?

Have you always wanted to work with one of the most respected and recognised brands in the automotive world?

We’re looking for a motivated and enthusiastic Store Assistant to join our growing Snap-on Tools business servicing Penrith, Richmond and the Blue Mountains.

This isn’t your typical retail or sales role.

You’ll work side-by-side with the multi-franchise owner, learning every aspect of the business while building relationships with mechanics, technicians and workshop owners. Every day is different as you travel on a fully equipped mobile showroom, demonstrating industry-leading tools and helping customers find the right solutions for their needs.

For the right person, this role can be the first step towards managing your own truck, building your own customer base and even becoming a Snap-on Franchisee.

If you’re ambitious, enjoy talking with people and have a genuine passion for the automotive industry, we want to hear from you.

Perfect for a qualified technician looking to get off the tools while staying connected to the automotive industry.

What’s In It For You?

- Competitive salary plus performance bonuses and incentives
- Full training and ongoing support from a world-leading brand
- Work directly alongside the franchise owner
- Clear career progression opportunities
- Genuine pathway to running your own truck
- Potential future franchise ownership opportunities
- Independence and variety every day
- Work with premium products trusted by professionals worldwide
- 9-Day Fortnight (Paid RDO every 2 weeks)
- Be part of a growing and successful business

Your Key Responsibilities





- Deliver exceptional customer service to an established customer base
- Demonstrate and sell hand tools, power tools, tool storage solutions and diagnostic equipment
- Build strong relationships with customers and become a trusted advisor
- Process customer transactions using the onboard POS system
- Assist with stock ordering, merchandising and inventory management
- Maintain high standards of cleanliness, organisation and visual merchandising within the mobile store and warehouse
- Complete general administrative tasks
- Load, unload and handle products up to 20kg
- Enter and exit the truck multiple times throughout the day
- Drive a manual MR pantech truck on a designated route

What We’re Looking For

Must-Haves

- A genuine passion for the Snap-on brand
- A strong interest in cars, tools and the automotive industry
- Previous sales experience (minimum 1 year)
- Robust communication and relationship-building skills
- A positive attitude and willingness to learn
- A desire to build a long-term career, not just find another job
- Self-motivated and capable of working independently
- Excellent time management and reliability
- Confidence using computers and basic business systems
- MR Licence (must obtain before commencement)

Highly Regarded

- Automotive industry experience
- Mechanical knowledge gained through work, study or personal hobbies
- Retail or customer service experience
- Experience building customer relationships and achieving sales targets

Why Snap-on?

For more than 100 years, Snap-on has been the benchmark for professional-grade tools and equipment. Our customers rely on us every day to keep their businesses moving, and we’re proud to represent a brand that stands for quality, innovation and service.

This is a unique opportunity to build a rewarding career with a globally recognised brand while learning directly from a successful multi-franchise owner.

Ready to Take the Next Step?

If you’re looking for more than just a job and want to build a genuine career in sales, business and the automotive industry, we’d love to hear from you.

Only shortlisted applicants will be contacted.

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📌 Customer Service and Sales - Snap-on Tools (Penrith)
🏢 JB TOOLS
📍 Penrith