Lead customer operations, supply performance and demand planning within a growing biotech business.

Location: Frenchs Forest | Five days on-site |

Salary: $140,000–$150,000 base + superannuation

Work–life balance: Flexible 8:00am–9:00am start range

Career progression: Broader operational leadership across supply, inventory and commercial functions

About the company

Join an established medical device organisation supplying specialised products and loan-kit solutions to hospitals and surgeons. Operating within a complex, clinically focused environment, the business brings together customer operations, demand planning, inventory, commercial and warehouse teams to support reliable product availability and positive patient outcomes across Australia.

About the opportunity

This is a senior operational leadership role responsible for strengthening the customer operations and supply function. You will lead teams across customer operations and supply, including clinical bookings and demand planning, while partnering with executive, commercial, inventory, warehouse and clinical stakeholders. You will establish fit-for-purpose departmental structures, improve reporting and data visibility, and translate customer and account trends into practical operational decisions. With ownership of forecasting, systems, processes and divisional KPI strategy,



you will build a scalable operating model that improves service, supply performance and business-wide decision-making. The role will initially require hands‑on learning of products, systems and workflows before moving into a broader strategic leadership focus.

Duties

- Lead customer operations and supply teams
- Own executive operational reporting
- Analyse customer and account trends
- Build effective departmental structures
- Lead demand planning and forecasting
- Translate data into supply decisions
- Drive systems and workflow improvements
- Embed continuous process improvement
- Develop divisional KPI strategies
- Monitor service, supply and team performance
- Resolve complex operational escalations
- Partner across commercial and warehouse functions

Skills and Experience

- Operations and supply leadership within pharmaceuticalor medicaldevice space
- Experience leading customer service, logisticsor customer success teams
- Demand planning and forecasting
- Executive reporting and analytics
- Systems, process and KPI improvement

Culture

Positive, collaborative and solutions-focused, with leaders who value accountability, initiative and calm decision-making in a rapid-paced environment.

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📌 Customer Operations Manager (Northern Beaches Council)
🏢 Healthcare Professionals Group
📍 Northern Beaches Council