- XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company
- XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
- We have 120+technocrats in Australia working at our clientlocations.
- XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
- We have served100+ clients globally, fulfilling their onsite-offshoreneeds.

- Gather,analyze, and document business and technical requirements for ServiceNow ITOMinitiatives.
- Conductworkshops with infrastructure, cloud, network, application, and operationsteams to understand current-state processes and challenges.
- Translatebusiness requirements into functional and technical specifications for ITOMmodules including Discovery, Service Mapping, Event Management, and CMDB.
- DefineCMDB data model, CI classes, relationships, identification and reconciliationrules aligned with CSDM.




- Workwith architects and technical teams to design scalable ITOM solutions andintegration requirements.
- Analyzeinfrastructure, cloud, monitoring, and application landscapes to supportDiscovery and Service Mapping implementations.
- Facilitateintegration requirements between ServiceNow and enterprise monitoring toolssuch as SolarWinds, Splunk, Dynatrace, CloudWatch, Azure Monitor, and others.
- SupportEvent Management and AIOps use cases by defining event correlation, alertmanagement, and operational workflows.
- Developuser stories, process flows, use cases, acceptance criteria, and functionaldesign documents.
- CoordinateUAT activities, defect management, solution validation, and stakeholdersign-off.
- Supportdata quality initiatives, CMDB governance, and continuous service improvementprograms.

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📌 Tech Lead- ITOM (New South Wales)
🏢 XPT Software
📍 New South Wales