Member Experience & Operations Coordinator

Member Experience & Studio Operations
20–25 hours per week

Applications close: Sunday 16th August 9pm.

At Younga Yoga Studio, you'll become the operational heartbeat of our business.

You’ll create exceptional member experiences, keep the studio running smoothly and help us continually improve the way we welcome, support and retain our members.

As the face of customer service at the studio, the successful applicant will have excellent communication skills (email/phone), the ability to juggle the day‑to‑day running of the studio which includes data entry, membership management, sales, and marketing support.

Most days you'll be welcoming members, responding to enquiries, managing bookings, and keeping everything running smoothly.

Other days you'll be coordinating events, organising class covers, invoicing clients, improving a system, or supporting our marketing behind the scenes with EDMs, and other communications.

What you’ll be doing:

Member Experience

- Welcome every member with warmth and professionalism.

- Respond to phone, email and in-person enquiries promptly with confidence.

- Help prospective members find the membership that’s right for them.

- Build lasting relationships through thoughtful follow-up and retention.

- Keep the studio beautifully presented and reset the recovery room between bookings.

Operations & Systems

- Manage bookings, memberships and day‑to‑day administration through our CRM (Momence).

- Maintain accurate reporting using Google Sheets.





- Keep us ridiculously organised by processing invoices and payments on time.

- Coordinate workshops, events, the class schedule and class covers.

- Improve systems, checklists and workflows using technology and AI.

Member Growth & Marketing

- Follow up enquiries and trial members with warmth and consistency.

- Track data to analyse sales and help improve systems that drive growth.

- Help improve the customer journey & retention through sms and email automation.

- Support content marketing through newsletters, website updates and social media as required.

You'll probably come from administration, customer service, marketing, hospitality, fitness, events, or another people-focused role where you've enjoyed looking after clients while keeping things exceptionally organised behind the scenes.

Tertiary qualifications or equivalent professional experience in business, marketing, administration or customer service will be viewed favourably.

Essential:

- Understand that exceptional member experiences, outstanding systems and business growth all work together.

- Confident using Google Sheets and various tech platforms (such as Momence, Canva, Ai, Asana)

- Enjoy executing admin tasks that help create exceptional member experiences.

What you’ll get





- Permanent part-time role (20–25 hours)

- Unlimited yoga classes and sauna access.

- Mentoring in business, and marketing.

- Well-developed systems and checklists so you’re not reinventing the wheel.

- Opportunities to grow into sales, marketing or business development over time.

You’ll thrive here if you…

- You genuinely enjoy helping people.

- You notice problems before they become problems.

- You love creating order from chaos.

- You take ownership and follow things through.

- You’re confident with technology.

- You're reliable and looking for somewhere to build, not just work.

- You enjoy helping people prioritise their health and wellbeing.

This won’t be a good fit if:

- Admin, emails and checklists aren't your thing.

- Following up a member who’s gone quiet feels pushy to you.

- You prefer routine over variety, no two days here are quite the same.

- Small details or everyday jobs (resetting the recovery room) feel beneath you.

- Learning new technology frustrates you.

- You're looking for a short-term role rather than somewhere to grow.

We're a small business. We all pitch in, wear different hats and take pride in what we’re building.

Typical work hours:

You'll be required for 4 shifts per week eg: Monday, Wednesday, Thursday and Friday.

A split between administration-focused daytime shifts and afternoon/evening member-facing shifts when the studio is at its busiest.

We’re happy to tailor the final roster for the right candidate.

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📌 Member Experience & Operations Coordinator (Wollongong)
🏢 Younga Yoga Studio
📍 Wollongong