We are seeking a Logistics Customer Service Clerk to join the team in Brooklyn, VIC. This is a full-time position that plays a vital role in ensuring our customers receive exceptional service and support throughout their logistics and distribution experience. As Logistics Customer Service Clerk, you will be the key point of contact for our clients, handling enquires, coordinating shipments, and maintaining accurate records to ensure smooth warehouse and distribution operations.

This role is essential to maintaining reputation for reliability and customer excellence in the warehousing, storage and distribution sector.

Key responsibilities

Managing customer enquiries and providing timely, accurate information regarding shipments, deliveries, and warehouse services

Processing and coordinating inbound and outbound shipments, ensuring all documentation is accurate and complete

Maintaining detailed records of customer orders, inventory, and logistics transactions using warehouse management systems

Liaising with warehouse staff, drivers and customers to resolve shipping delays or discrepancies

Preparing and distributing shipping documentation, manifests, and delivery confirmations

Monitoring delivery schedules and proactively notifying customers of estimated arrival times





Handling customer complaints professionally and escalating complex issues to management when necessary

Data entry and updating of customer information and shipment details in company systems

Supporting the logistics team with administrative tasks and ad-hoc duties as required

What we're looking for

Solid customer service skills with the ability to communicate clearly and professionally with clients and internal teams

Experience in a logistics, warehousing or distribution environment, or proven experience in a customer service role within a fast-paced environment

Proficiency with computer systems and warehouse management software; experience with logistics tracking systems is advantageous

Excellent organisational skills and attention to detail, particularly when handling multiple shipments and customer requests

Ability to work independently and as part of a team, managing priorities effectively in a busy warehouse setting

Solid written and verbal communication skills

Problem-solving mindset with the ability to handle customer concerns calmly and professionally

Reliability and punctuality, with the flexibility to support peak trading periods when required

A valid driver's licence is preferred, though not essential

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📌 Logistics Customer Service Clerk (Brim)
🏢 seek.com.au
📍 Brim