Skills Hubs is seeking a driven and people-focused Workforce Officer to support individuals interested in building a career within the aged care sector.

Based in our Maroochydore office, this role will help candidates understand the employment opportunities available in aged care, develop the skills and confidence needed to enter the sector, and connect with suitable training and employment pathways.

The Workforce Officer will provide practical support including industry resume reviews, interview preparation, mock interviews, confidence building, employability skills development and referrals into accredited and non-accredited training.

This is an ideal opportunity for someone with experience in aged care, healthcare recruitment, employment services or workforce development who is passionate about supporting people into meaningful and sustainable employment.

Skills Hubs is seeking a driven and people-focused Workforce Officer to support individuals interested in building a career within the aged care sector.

Based in our Maroochydore office, this role will help candidates understand the employment opportunities available in aged care, develop the skills and confidence needed to enter the sector, and connect with suitable training and employment pathways.

The Workforce Officer will provide practical support including industry resume reviews, interview preparation, mock interviews, confidence building, employability skills development and referrals into accredited and non-accredited training.

This is an ideal opportunity for someone with experience in aged care, healthcare recruitment, employment services or workforce development who is passionate about supporting people into meaningful and sustainable employment.

About Skills Hubs

Skills Hubs is a workforce development organisation focused on strengthening the aged care and disability support workforce.

We work with care providers, registered training organisations, industry partners, communities and government-funded programs to improve access to recruitment, training, workforce development and employment opportunities.

Our work is practical, collaborative and outcomes-focused, with a strong emphasis on supporting regional, rural and remote communities.

About the Role

As a Workforce Officer, you will work directly with candidates who are considering or preparing for employment within the aged care sector.

You will help candidates understand the different roles available, the expectations of working in care and the skills, training and compliance requirements needed to enter the workforce.

The role will involve developing tailored workforce‑readiness plans, supporting candidates through accredited and non‑accredited training, and helping them prepare for recruitment and employment.

You will also build relationships with local and regional aged care providers to improve referral pathways, understand current workforce needs and connect suitable candidates with employment opportunities.

This position contributes to a national workforce development project supporting the growth and sustainability of the aged care workforce in regional, rural and remote communities.

Key Responsibilities

Candidate Engagement and Support

- Respond to candidate enquiries and provide timely, personalised support.

- Help candidates understand the range of roles available within the aged care sector.

- Explain the responsibilities, expectations and career pathways associated with aged care employment.

- Conduct candidate profiling to identify strengths, transferable skills,



experience and potential barriers to employment.

- Develop tailored workforce‑readiness and career‑development plans.

- Provide one‑on‑one coaching, mentoring and encouragement.

- Build candidate confidence and support realistic workplace expectations.

- Maintain regular contact throughout each candidate’s training and employment journey.

Employment Preparation

- Provide industry‑specific resume reviews and resume development.

- Support job applications, cover letters and responses to selection criteria.

- Provide interview preparation, coaching and mock interviews with constructive feedback.

- Develop candidate confidence, professional communication and workplace presentation.

- Build soft skills including reliability, teamwork, communication, initiative and time management.

- Help candidates understand employer expectations within the aged care sector.

Training and Skills Development

- Identify candidate training and skills‑development needs.

- Refer candidates into appropriate accredited and non‑accredited training.

- Support access to qualifications, skill sets, short courses, micro‑credentials and industry‑entry programs.

- Help candidates understand training options and requirements.

- Support candidates through enrolment and commencement processes.

- Refer candidates to suitable registered training organisations and learning providers.

- Monitor training participation and follow up progression.

- Help address barriers that may affect training engagement or completion.

- Support the development and coordination of employability workshops and workforce‑readiness activities.

Industry and Employer Engagement

- Build and maintain relationships with local and regional aged care providers.

- Understand provider recruitment needs, workforce gaps and employment requirements.

- Establish and strengthen candidate referral pathways.

- Refer suitable, job‑ready candidates to aged care employers.

- Provide employers with clear information regarding candidate capability, readiness and training.

- Seek employer feedback to improve candidate preparation and referral outcomes.

- Work with providers to streamline recruitment and candidate onboarding processes.

- Collaborate with RTOs, training providers, community organisations and industry partners.

- Contribute to workforce development initiatives across regional, rural and remote locations.

Candidate Compliance and Referrals

- Help candidates understand relevant employment and sector compliance requirements.

- Support candidates to obtain required checks, licences and documentation where applicable.

- Ensure candidate records, referrals and supporting documents are accurate and complete.

- Maintain accurate CRM and program records.

- Track candidate engagement, training referrals, employment referrals and outcomes.

- Follow up outstanding actions and ensure candidates continue progressing.

- Contribute to project reporting, targets and key performance indicators.

Broader Workforce Support

- Work closely with Skills Hubs’ workforce, engagement and training teams.

- Support community events, information sessions, workshops and employment activities.





- Contribute to candidate attraction and engagement initiatives.

- Assist with projects and operational activities across the broader workforce team.

- Identify opportunities to improve candidate support, employer engagement and referral processes.

- Contribute to the development of practical, place‑based workforce solutions.

Skills and Experience

- Experience in recruitment, employment services, workforce development, career support or a related role.

- A sound understanding of the aged care or healthcare sector.

- The ability to engage, motivate and support people from different backgrounds.

- Experience coaching candidates in employment preparation or career development.

- Robust understanding of what employers look for when recruiting care‑sector workers.

- Strong relationship‑building and stakeholder‑engagement skills.

- Excellent verbal and written communication skills.

- Strong organisational skills and attention to detail.

- The ability to manage multiple candidate journeys and follow up actions.

- Confidence working independently and taking ownership of outcomes.

- Experience maintaining records and reporting against targets or KPIs.

- Confidence using Microsoft Office, Google Workspace, CRM systems and digital communication platforms.

Highly Regarded

- Experience working within aged care, disability support or healthcare recruitment.

- Experience recruiting or supporting candidates into care‑sector roles.

- Experience working within an aged care provider, registered training organisation or employment services organisation.

- Knowledge of CHC33021 Certificate III in Individual Support.

- An understanding of qualification, training and employment pathways within aged care.

- Experience supporting candidates into accredited and non‑accredited training.

- Knowledge of worker screening, police checks, first aid and other sector requirements.

- Experience supporting people facing barriers to employment.

- Experience working with Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse communities or regional and remote communities.

- A current driver licence and willingness to travel to regional locations when required.

About You

- Passionate about helping people enter and succeed in the aged care workforce.

- Driven, committed and outcomes‑focused.

- Approachable, encouraging and able to build trust.

- Confident communicating with candidates, employers and industry partners.

- Highly organised and dependable.

- Patient and supportive while maintaining accountability.

- Comfortable working with people at different stages of workforce readiness.

- Able to recognise strengths and potential in others.

- Solutions‑focused and willing to take initiative.

- Flexible and willing to support the broader workforce team.

- Motivated by meaningful work and long‑term workforce outcomes.

What We Offer

- A full‑time position based in our Maroochydore office.

- The opportunity to contribute to a national workforce development project.

- Meaningful work supporting people into aged care employment.

- A varied role combining candidate support, recruitment preparation, training and employer engagement.

- The opportunity to build strong relationships with aged care providers and industry partners.

- A passionate, collaborative and diverse team.

- Opportunities for professional development and increased responsibility.

- The ability to contribute to workforce development across regional, rural and remote communities.

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📌 Workforce Officer (Maroochydore)
🏢 Skills Hubs
📍 Maroochydore