- Full-time, temporary contract (Monday – Friday)
- Initial 3-month contract with highly likely ongoing contract

- AO3 Business Support Officer
- $51.12 per hour + superannuation
- QLD Government opportunity
- Full-time, temporary contract (Monday – Friday)
- Initial 3-month contract with highly likely ongoing contract

About the Role

An exciting opportunity is available for an experienced Business Support Officer to join a busy Queensland Government team. In this role, you will provide high-quality customer service and administrative support while coordinating travel arrangements, managing correspondence, maintaining records and supporting the effective delivery of services across the region.

This position suits someone who thrives in a fast-paced setting, enjoys helping customers and can confidently manage multiple priorities while maintaining a high level of accuracy and professionalism.

Key Responsibilities

- Deliver exceptional customer service to internal and external stakeholders
- Coordinate travel bookings including flights, accommodation, ferries, charters, and vehicle hire
- Monitor and manage incoming and outgoing correspondence and telephone enquiries




- Maintain accurate records and update information across business systems
- Prepare documents, reports, registers and administrative documentation
- Liaise with industry representatives, suppliers and stakeholders to support service delivery
- Assist with developing and improving procedures and administrative processes
- Respond to enquiries and provide support to senior staff as required
- Undertake general administration duties to support team operations

About You

To be successful in this role, you will have:

- Proven experience in an administration role, delivering high-quality customer service
- Strong attention to detail and accuracy when maintaining records and preparing documentation
- Demonstrated proficiency across the Microsoft Office Suite, including Excel
- Strong organisational skills
- Prior experience within the construction, insurance repairs, government or fast-paced industries is highly regarded
- The ability to work effectively in a fast-paced, KPI-driven environment
- Excellent communication and stakeholder engagement skills
- Current Driver Licence (mandatory)

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📌 Business Support Officer (Townsville City)
🏢 empire group
📍 Townsville City