Sutherland Heart Clinic is seeking a dedicated Receptionist Bookings Officer to join our administration team on a part time basis 3 days per week located in Caringbah, NSW 2229. As Receptionist Bookings Officer, you will be the first point of contact for our patients and a vital member of our administrative operations. Your role will ensure theatre bookings are managed efficiently, and patients receive exceptional service from the moment they interact with us. This position is fundamental to delivering a positive patient experience and supporting our Cardiologists and clinical operations.
Key responsibilities
- Greeting patients in a warm and professional manner upon arrival
- Managing patients surgical bookings for multiple doctors
- Maintaining accurate and up-to-date patient records and administrative documentation
- Processing patient registration and intake information
- Handling patient inquiries regarding preadmission, fasting times, and general clinic information
- Managing the reception desk and maintaining a clean and welcoming workplace
- Providing accurate Informed Financial Consents and managing basic financial transactions in accordance with clinic procedures
- Supporting the clinical and administrative team with general office duties as required
What we're looking for
- Proven experience working in a medical or healthcare reception environment
- Excellent organisational with the ability to prioritise multiple tasks
- Attention to detail in managing administrative tasks and patient record
- Strong communication skills, both written and verbal, with a professional and empathetic approach
- Proficiency in using medical booking systems and general computer applications
- A patient-focused attitude with the ability to remain calm and courteous under pressure
- Reliability and punctuality with a strong commitment to attendance
- Discretion and the ability to handle sensitive patient information with confidentiality
About us
Sutherland Heart Clinic is a dedicated Cardiac Hospital committed to providing exceptional cardiac care and services to our community. Our experienced team of cardiologists and clinical staff work together to deliver comprehensive patient care. We pride ourselves on creating a welcoming environment where patients feel supported throughout their healthcare journey. Our clinic is founded on values of compassion, professionalism, and clinical excellence.