Virgin Australia seeks a Credit & Vulnerability Operations Manager in Melbourne to lead Credit & Collections efforts for high-risk and vulnerable customers. The role emphasizes compassionate, compliant debt recovery aligned with regulatory standards.
You will oversee referrals to the Payment Assistance Program, manage payment arrangements and case portfolios, and collaborate with Financial Counsellors to improve processes and outcomes.
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📌 Energy Credit & Vulnerability Specialist (Melbourne)
🏢 Virgin Australia
📍 Melbourne
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