Key Accountabilities

Interprets and applies business plans and policies within own operational area, providing practical advice and support to teams to address implementation issues.

Manages the frontline delivery of a defined service, with accountability for staff performance, budget controls and the management of daily operational issues.

Provides clear operational leadership to frontline team managers, embedding organisational frameworks and priorities into daily service delivery.

Collaborates with the General Manager and operational peers to support coordinated planning, issue resolution and effective delivery of services.

About You

To be successful in this role, you will need to demonstrate experience in leading operational teams, setting clear performance expectations and establishing daily/weekly operational rhythms.

Outcomes Thinking: Establishes mechanisms to monitor impact of work on the community; ensures team/organisation’s operating and delivery model is designed in ways that creates a positive impact on community.

Promote Inclusion: Establishes a workforce that is diverse and takes advantage of relevant knowledge and skills; creates opportunities to improve knowledge of teams in the area of diversity and inclusion.

Managing Difficult Conversations: Seeks and evaluates options to resolve problems; negotiates agreed actions to deal with problems; coaches others in negotiation.





Self-awareness: Coaches others to improve level of self-awareness. Leverages emotional intelligence to create a safe space for sensitive conversations which leads to increased level of people engagement.

This role is an ongoing positionand based in our Ballarat office.This position is only open to applicants with relevant rights to work in Australia.

For more information, please seethe Position Description

Other relevant information

To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/Recent Zealand citizen or an Australian Permanent Resident. Preferred applicants will be required to undertake pre-employment screening.

DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples.

All roles at DGS can be worked flexibly, however it may differ from role to role.

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📌 Operations Leader (Ballarat East)
🏢 Department of Government Services
📍 Ballarat East