Manager of Claims and Post Placement support

We bring years of experience and authentic engagement in regional, remote, and urban locations to our services.

Bamarahas long history of working respectfully alongside communities and the people who live in themassistingand supporting community and individual goal achievement.

Bamarafootprint extends across New South Wales, the Northern Territory, and Queensland. Our focus is on building individual and community capacity and prosperity through the design and delivery of projects, programs and initiatives underpinned by Australian government (state and federal) funding.

Culture and Community

Bamarais a First Nation’s organisation, all staff are expected toparticipatein connection with community, respect relationships and apply this respect to each participant we work with across all diverse cultural backgrounds

Salary and Benefits

- 3 days bonus leave
- Birthday leave
- Yearly flu shot
- Retail and Entertainment discounts across leading brands through Flare Benefits program
- Opportunity to upskill with qualifications in Community Services
- Employee Assistance program for staff and their immediate families
- Access to our wellness partnerwith C-5
- First Nations Perspective training
- Rewards and recognition program

About the role

We are seeking an experienced, commercially focused and outcomes-driven Claims & Post-Placement Support Manager to lead the claims, outcome and post-placement functions across our employment services programs, including Workforce Australia (WFA), Inclusive Employment Australia (IEA), Parent Pathways and Transition to Work (TTW).

This is a key leadership role responsible for ensuring we maximise eligible employment outcomes, strengthen post-placement support andmaintainhigh standardsof compliance,evidenceand claims accuracy.

Working closely with our operational and frontline teams,



you will provide specialist guidance and oversight to ensure employment opportunities are converted into sustainable outcomes and that all eligible outcomes are accurately and efficiently claimed.

Key Responsibilities

- Lead and oversee claims,outcomeand post-placement support functions across our employment services programs.
- Ensure employment outcomes are accuratelyidentified,evidenced,processedand claimed within requiredtimeframes.
- Maximise eligible outcome claims andidentifyopportunities to improve financial and operational performance.
- Provide expert advice and support to Program Managers, Team Leaders and frontline staffregardingoutcome eligibility,evidenceand claiming requirements.
- Oversee post-placement support to participants and employers to encourage sustainable employment outcomes.
- Monitor claims and outcome performance,identifyingtrends, risks,gapsand opportunities for improvement.
- Ensure claims areaccurate,compliantand supported byappropriate evidence.
- Develop and implement processes that minimise missed outcomes and improve outcome conversion.
- Work collaboratively with Quality & Compliance and operational teams to ensure contractual and program requirements are met.

About You

You will be an experienced employment services professional with a strong understanding of outcomes, claims,complianceand post-placement support.

You will have:

- Demonstrated and recent experience in Australian employment services claims and outcome payments.
- Solid knowledge of employment services outcome requirements,evidenceand claiming processes.
- Experience working within Workforce Australia, IEA, ParentPathwaysand/or Transition to Work programs.
- Demonstratedexperience managing or leading employment services claims,outcomesor post-placement functions.




- A strong understanding of employment services contractual and compliance requirements.
- The ability toidentifyopportunities to maximise eligible outcomes and improve financial performance.
- Strong analytical and problem-solving skills.
- Excellent attention to detail and the ability to work confidently with data and reporting.
- Strong communication, stakeholdermanagementand leadership skills.
- The ability to translate complex program and contractual requirements into practical guidance for frontline teams.
- A commercially minded and results-focused approach, whilemaintaininga strong commitment to participant outcomes.

Importantly - Employment Services Experience Is Essential

This is not a general claims management role.

Applicants must have direct experience within Australian employment services, particularly in relation to employment outcomes, outcome payments, claims, evidencerequirementsand post-placement support.

Experience in insurance claims, workers compensation, general claims management or other non-employment services claims environments will not be considered equivalent experience for this position.

We are looking for someone who understands the employment services environment and can confidently navigate the relationship between placements, outcomes, evidence, claims,complianceand financial performance.

Why Join Us?

This is an opportunity to take ownership of a critical function within a growing employment services organisation and make a genuine impact on both participant outcomes and organisational performance.

You will have the opportunity to shape and improve our claims and post-placement processes, support frontline teams to maximise outcomes and play a key role in driving stronger financial and operational results across multiple employment programs.

If you are an experienced employment services professional who knows how to turn placements into successful,sustainableand claimable employment outcomes, we want to hear from you.

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📌 Manager of Claims and Post Placement support (New South Wales)
🏢 Bamara
📍 New South Wales