We are seeking a Medical Receptionist/Practice Manager to join our team in Runcorn, QLD on a casual basis. This is a hybrid role that combines frontline patient engagement with administrative and operational management responsibilities. You will be the first point of contact for our patients whilst also ensuring the smooth day-to-day operation of our medical practice. This position is pivotal in maintaining the high standards of patient care and organisational efficiency that define our practice.

Key responsibilities

- Greeting patients upon arrival and providing them with a warm, professional welcome
- Managing patient check-in and check-out procedures, including collection of fees and processing of insurance documentation
- Scheduling and confirming patient appointments whilst managing the practice calendar efficiently
- Answering incoming calls and directing enquiries to the appropriate medical staff or departments
- Maintaining accurate and confidential patient records in compliance with privacy regulations
- Processing medical correspondence, referrals and test results
- Performing general administrative tasks including filing, data entry and report preparation
- Assisting with inventory management and ordering of supplies and equipment
- Supporting the coordination of staff schedules and covering for team members as requiredLiaising between patients, doctors and external healthcare providers
- Contributing to the maintenance of a clean, welcoming and organised reception area and practice facilities

What we’re looking for

BEST PRACTICE SOFTWARE KNOWLEDGE & EXPERIENCE ESSENTIAL! (please do not apply if you do not have knowledge or experience in Best Practice software)

- Proven experience working as a medical receptionist, practice manager or in a similar healthcare administrative role
- Strong organisational and multitasking abilities,



with the capacity to manage multiple responsibilities in a fast-paced environment
- Excellent customer service skills and ability to interact professionally with patients, staff and external contacts
- Proficiency in computer systems and medical practice management software
- Accurate typing and data entry skills with meticulous attention to detail
- Knowledge of medical terminology and familiarity with healthcare regulations and privacy legislationAbility to maintain confidentiality and handle sensitive patient information with discretion
- Strong communication skills, both written and verbal
- Flexibility and adaptability to work on a casual basis with varying hours as required
- A genuine commitment to delivering exceptional patient care
- Preferred: Experience with Australian healthcare systems, Medicare and private health insurance processes

What we offer

We value our team members and are committed to creating a supportive and collaborative workplace. We offer casual employment with flexible scheduling to suit your lifestyle. You will work alongside experienced healthcare professionals in a welcoming setting dedicated to patient-centred care. Our team benefits from a positive workplace culture where your contributions are recognised and appreciated.

About us

We are a progressive medical practice based in Runcorn, QLD, committed to providing accessible, high-quality healthcare services to our local community. Our team of dedicated healthcare professionals work collaboratively to ensure that every patient receives compassionate, evidence-based care. We are focused on building long-term relationships with our patients and supporting their health and wellbeing through a comprehensive range of medical services. Our practice values integrity, professionalism and patient-centred care in everything we do.

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📌 Medical Receptionist/Practice Manager (Queensland)
🏢 seek.com.au
📍 Queensland