In Australia, Henry Schein is the leading supplier of dental solutions. Our Team Schein Members deliver the solutions that health care professionals rely on to improve the performance of their practice so they can improve the lives of patients. Be the Heart of our Service Team. Do you thrive in a rapid paced environment where no two days are the same? Are you someone who loves solving problems, juggling priorities, and ensuring customers receive an outstanding experience? We are looking for an organised, proactive, and customer focused Service Administrator to join our Service team. In this pivotal role, you'll be the central link between our customers, Service Technicians, Sales teams, and internal stakeholders, ensuring service requests are managed efficiently and customers remain informed every step of the way. This is far more than an administrative position. You'll play a critical role in delivering exceptional customer experiences, coordinating field service activities, resolving challenges, and helping keep our service operations running smoothly.

What you will be doing:

- Building strong relationships with customers and internal stakeholders through exceptional service and communication
- Coordinating and scheduling service appointments for our field technicians
- Managing customer enquiries and service requests from initial contact through to resolution
- Monitoring service jobs to ensure customers receive timely updates and support
- Processing orders, quotations, returns, and service-related documentation accurately and efficiently
- Managing parts availability, stock allocation, and repair exchanges to support service delivery
- Collaborating closely with Service, Sales, Logistics, and Technical teams to achieve the best customer outcomes
- Proactively identifying issues, managing expectations, and finding solutions before problems escalates
- Maintaining accurate information across multiple systems while ensuring attention to detail at all times

You will thrive in this role if you are:





- A natural problem solver who enjoys finding solutions rather than simply processing tasks
- Highly organised with exceptional attention to detail
- Resilient and able to remain calm and professional when priorities shift or challenges arise
- Confident managing multiple competing priorities simultaneously
- An excellent communicator who can build rapport with a wide range of stakeholders
- Proactive and accountable, taking ownership from start to finish
- Adaptable and comfortable navigating change and ambiguity
- Customer-focused, with a genuine commitment to service excellence

Skills & Experience

We are interested in your capability and mindset more than your industry experience.

You will ideally have experience in:

- Customer service, service coordination, scheduling, administration, or customer support roles
- Managing multiple priorities within a fast paced environment
- Working with customers and stakeholders to resolve issues and achieve positive outcomes
- CRM, ERP, or Service Management systems experience
- Microsoft Office applications including Outlook, Word, and Excel
- Experience within the dental or healthcare industry is highly regarded, but not essential.

Why Join Us?

Join a market leading organisation with a strong reputation and values driven culture

Be part of a collaborative and supportive team that genuinely values customer service excellence

Enjoy a varied role where you will make a meaningful impact every day

Receive ongoing training, development, and career growth opportunities

Access a broad range of employee benefits Vast range of employee benefits such as: birthday leave, 13 weeks paid parental leave*, discounts on retail and dental products and services, flu shots,



salary packaging options and more. Hybrid working after probationary period.

- birthday leave
- 13 weeks paid parental leave*
- discounts on retail and dental products and services
- flu shots
- salary packaging options
- and more

We live those values by ensuring that our culture focuses on the wellness of our team, which we accomplish by providing a safe space for individuals to develop and contribute authentically, with opportunities to give back to society and the communities where we live and work.

No matter the role you are seeking, we encourage you to come be a part of a team that makes the world a healthier place.

Henry Schein embraces diversity and is committed to providing equal opportunity to employees and applicants. If you are unable or limited in your ability to complete the application process, including the use or access of www.henryschein.com/careers, as a result of a physical or mental impairment, you can request reasonable accommodations. Please e-mail the appropriate email address below with the type of accommodation you are requesting. Please include your first and last name, phone number, position for which you are interested in applying and geographic location in your request.

US Candidates: [email protected]

UK and Ireland Candidates: [email protected]

Australia and New Zealand Candidates: [email protected]

Malaysia Candidates: [email protected]

Italy Candidates: [email protected]

Work Arrangements

It is important to us to offer different types of work arrangements. Please see the types we offer below:

- Work From Home: Work is performed directly from the TSM's home office.
- Hybrid: Time is scheduled between working from a TSM home office and at a company facility, as required.
- Onsite: Work is performed exclusively at a company facility.
- Field: Position requires traveling to different locations within a specific geographic territory, as assigned.

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📌 Service Administrator (Dental Equipment) (New South Wales)
🏢 Brasseler USA
📍 New South Wales