Lead the after sales function for a growing innovative washwall systems business, with a network of subcontractor service staff and customers spanning Australia and New Zealand. This is a hands‑on leadership role for someone who genuinely enjoys getting in front of customers, subcontractor service staff, and site teams.

About Us

Dolphin Solutions designs and supplies high‑quality, design‑led commercial washroom solutions across Australia. We partner closely with architects, builders, and project teams to deliver durable, functional, and well‑considered outcomes. Our business is built on strong relationships, attention to detail, and a commitment to quality from concept through to delivery. As we continue to grow, we are looking for an experienced After Sales Manager to lead our service and warranty support function from our Beresfield base.

The Role

Reporting to senior management, the After Sales Manager owns the customer experience once a sale is made — service delivery, warranty administration, subcontractor service staff support, and supplier relationships that keep it all running. You will lead a team, travel regularly to interstate sites and New Zealand, to keep relationships strong and issues resolved quickly.

Key responsibilities include:

- Leading and developing the after sales team, including performance, rostering and day‑to‑day support.
- Owning key customer and subcontractor service staff relationships, including escalations, warranty claims, and complaint resolution.




- Managing the systems and processes that support after sales — CRM, warranty/service platforms, and reporting.
- Managing supplier and vendor relationships, including contracts, pricing agreements, and service levels.
- Regular interstate site visits, with periodic travel to Current Zealand to support the subcontractor service staff and customer network.
- Reporting on service and warranty performance to senior leadership.

About You

- Proven experience in an after sales, service, or customer support management role, ideally within industrial/commercial equipment, or a related technical field.
- Demonstrated leadership experience, with the ability to build and motivate a team.
- Strong stakeholder management skills — confident dealing directly with subcontractor service staff, customers, and suppliers.
- Comfortable and willing to travel regularly, including interstate and occasional international (New Zealand) travel.
- Experience with CRM, warranty, or service management systems.
- A practical, hands‑on approach with strong problem‑solving skills.

What’s on Offer

- Generous salary + Super + Car, negotiable based on experience.
- A genuinely varied role — no two weeks the same, with regular travel across Australia and New Zealand.
- The opportunity to shape the after sales function as the business grows.
- A supportive, close‑knit team based in Beresfield, NSW.

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📌 After Sales Manager (New South Wales)
🏢 Dolphin Solutions
📍 New South Wales