JB Hi-Fi in Melbourne is seeking a Customer Experience Coordinator to manage and resolve inbound customer inquiries, provide quotes, and process orders including backorders with supplier follow-ups. You will own complex cases, ensure timely resolutions, and maintain robust SLAs while collaborating with Account Managers.
You will drive CSAT and NPAS improvements by delivering high-quality case management and coordinating with fulfillment and sales teams.
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📌 Customer Experience Specialist: Case & Order Management (Melbourne)
🏢 JB Hi-Fi & The Good Guys
📍 Melbourne
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