This is an exciting time for GESB, and we are looking forthe right people to help grow our team, contribute positively to our culture,and support our purpose of helping our members achieve a quality retirement.
The role
We are seeking an experienced Head of Product and Servicesto join our Product and Servicing team within the broader Member Experiencebusiness unit.
As our Head of Product and Services, you will lead ahigh-performing team and collaborate with internal and external stakeholders todeliver strategic product initiatives, oversee end-to-end product lifecyclemanagement, and support organisational transformation and member journey uplift.You will bring extensive leadership experience within superannuation,retirement, insurance and/or financial services, strong stakeholder engagementand vendor management capabilities, and a proven ability to translate complexregulatory and technical information into practical solutions that improvemember outcomes.
Reporting to the Chief Member Experience Officer, you willlead the strategic direction, development and ongoing management of GESB'ssuperannuation products and services, ensuring they deliver strong memberoutcomes, remain competitive, compliant and sustainable. You will drive amember-first approach to product and service innovation, leveraging data,research and industry insights to shape offerings across accumulation,retirement and insurance products, while enhancing the overall memberexperience.
This is a full time position on a five-year fixed termcontract.
Please review the responsibilities and work-relatedrequirements in the attached position description fora full statement of duties.
About us
GESB is a WA Government statutory authority and we're proudto be the largest super fund based in Western Australia, with around 250,000members and over $48 billion in funds undermanagement (as of 30 June 2026). For over 85 years, we've beenhelping current and former WA public sector employees grow and manage theirsuper.
Our values are at the heart of everything we do. If you'resuccessful in this role, you'll be expected to put our members first and beguided by our core values of sustainable performance, achievingtogether, and acting with integrity. We encourage and supporteveryone at GESB to consistently demonstrate these values and uphold our Codeof Conduct in all aspects of their work.
To be successful in this application, you'll need todemonstrate these leadership behaviours in the context of MultipleArea Leader .
Leaders in this context provide direction across multiplebusiness areas to ensure alignment with organisational strategy. They overseethe implementation of operational strategies and take a lead role in shapingthe short- and medium-term direction of these areas, ensuring coordinateddelivery of outcomes that support GESB's strategic priorities.
Expected leadership behaviours are demonstrated throughdelivery of outcomes, quality of decision‑making, collaboration across businessareas, development of leaders, and contribution to organisational culture.
Why join our team?
We genuinely value work/life balance, support professionaldevelopment, and empower our employees to be their best.
Some of the benefits of working at GESB include:
- Competitiveremuneration: Award-based salary with annual increments and a 12%superannuation contribution, plus access to generous salary packagingarrangements.
- Flexibleworking: Flexible schedule, work-from-home options, and a variety ofleave arrangements – including an extra 3 public service holidays and theability to purchase additional leave.
- Professionalgrowth: Comprehensive learning and development opportunities,including study leave and financial assistance.
- Healthand wellbeing: A range of wellbeing initiatives and free, confidentialaccess to our Employee Assistance Program for you and your immediatefamily.
- Inclusiveleave options: Cultural leave for Aboriginal and Torres StraitIslander staff, 18 weeks paid parental leave with flexible return-to-workoptions, and additional leave for disability, family and domesticviolence, and reproductive health.
- Greatlocation and facilities: a CBD office close to Perth's best coffeespots, with excellent public transport access, nearby parking, andend-of-trip facilities for active commuters.
Are you ready to apply?
If this sounds like the right role for you, it's time to getyour application ready.
- Downloadand read the Job application pack which includes helpful information about therole and recruitment process
How to apply
This is your opportunity to show us why you're the idealcandidate. Please include:
- A comprehensiveCV outlining your skills, experience and achievements
- A coverletter (no more than two pages)
that clearly demonstrates yoursuitability for the role. Your letter should address
- the work-related requirements listed above and in the positiondescription
- the behaviours outlined in the Multiple Area Leader contextof the Public Sector Commissions Leadership Expectations
These elements will form part of the recruitment andselection process.
Submit your application online by clicking the 'ApplyNow' button.
Your application must be submitted online by 4:00pm(AWST), Monday, 24 August.
Please allow enough time to complete the applicationprocess. Late, emailed, or proforma applications will not be accepted.We recommend having your documents ready to upload before starting the onlineapplication. You'll receive a confirmation email once your application has beensuccessfully submitted.
Interested in more information?
If you have any questions about the role, GESB, or the teamyou'll be working with, please don't hesitate to contact Kelly Smith, ChiefMember Experience Officer on (08) •••• •722 .
Supporting diversity and inclusion
At GESB we are committed to eliminating all forms ofdiscrimination and fostering an inclusive, values-based workplace culture. Weembrace diversity and encourage applications from people of all backgrounds,including those who are culturally and linguistically diverse, people withdisability, LGBTIQ+ individuals, and Aboriginal and Torres Strait Islanderpeoples.
We are happy to make adjustments to support you during theapplication process, at interviews, or in the workplace. If you needassistance, please contact our People and Culture team at
[email protected] .
Additional job information
GESB occasionally has employment opportunities that arise atshort notice across a variety of disciplines. Applicants deemed suitable may beconsidered for appointment to similar roles within GESB for up to 12 monthsfollowing the completion of this recruitment process.
GESB may conduct further search activities or extend theclosing date, if required to supplement the field of applicants.
Successful candidates will be required to obtain aNationally Coordinated Criminal History Check prior to commencing employment.
Thank you for taking the time to consider joining theteam at GESB!
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📌 Head of Product and Services (Western Australia)
🏢 GESB
📍 Western Australia