Account Manager (Adelaide) - 9 Month Fixed-Term Contract

Role Overview

This role exists because one of our team members will be on parental leave for approximately 9 months, and we are looking for a reliable and hungry Account Manager to look after Adelaide for the duration of the cover, with a strong chance of staying on longer if it's a great fit on both sides. As an Account Manager at EatClub, you'll act as the "mayor" of your patch, taking full ownership of your portfolio, building trusted relationships with restaurant operators, and using data to guide decisions.

Some days you'll be in the field visiting partners, helping them succeed and unlocking growth opportunities. Other days you'll review performance dashboards, plan interventions, and use your commercial judgment to reduce churn and maximise long-term value.

You'll make smart, autonomous decisions while collaborating with internal teams to improve processes, campaigns, and reporting. Your work will directly impact partner success and the growth of EatClub in your territory, shaping the experience of both restaurants and their customers in the city.

Key Responsibilities

On any given week, you will be:

- Visit and build strong relationships with restaurant partners across your territory
- Monitor partner performance using dashboards and data insights
- Identify risks early and proactively reduce churn through consultative conversations
- Lead onboarding, activation, and optimisation for new partners
- Spot and deliver growth opportunities, including campaigns, upsells, and new features
- Balance field visits with desk-based planning and analysis




- Provide feedback and contribute ideas to improve account management processes and reporting

Projects & Scope

Type of projects you'll be working on at EatClub:

- Own and optimise a portfolio of restaurants, ensuring retention and growth for the duration of your contract
- Design and test interventions to improve partner performance and satisfaction
- Collaborate with internal teams to refine account management playbooks and reporting
- Participate in scaling efforts, helping shape processes and workflows in a rapidly growing business

You'll have full ownership of your territory and partners, with guidance and support from the wider Account Management team and leadership.

Required Qualifications

- 1-3 years' experience in Account Management, Customer Success, or a commercial role
- Experience working to retention, churn reduction, or revenue-related goals
- Strong organisational and communication skills, both in-person and in writing
- Comfort balancing autonomy with structured ways of working
- Confidence managing a portfolio across field and desk-based work
- Availability to commit to a 9-month contract, ideally starting in September

Preferred Skills

- Experience in food tech, hospitality, marketplaces, or SaaS
- Exposure to territory-based or field-led roles




- Enjoyment of data analysis and performance reporting
- Interest in process improvement and helping build scalable ways of working

Ideal Candidate Traits

You are:

- Curious, proactive, and confident in building relationships with partners
- Motivated to take ownership of outcomes while valuing support and collaboration
- Comfortable mixing partner-facing work with data analysis and planning
- Adaptable and effective in a scaling environment where processes are evolving
- Passionate about delivering real value to partners, not just ticking boxes

Work Arrangement

- Hybrid
- Adelaide, South Australia, Australia
- Full time
- 9-month fixed-term contract

Career Progression

If you do a good job, you'll grow your territory's portfolio, improve partner retention and performance, and have a visible impact on EatClub's expansion in SA. Your work will directly contribute to each city's culture. And while this role is a fixed-term contract, strong performers are exactly who we look to first when a permanent opportunity opens up - this is a genuine door in, not just a placeholder role.

Not the Right Fit If

Maybe this role is not for you if:

- You prefer fully structured processes with little room to influence outcomes
- You want purely desk-based or purely field-based work
- You're uncomfortable using data to guide conversations with partners
- You're not interested in improving how things are done over time
- You need a guaranteed permanent role from day one - this starts as a 9-month contract, even though there's a genuine path to more

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📌 Interim Account Manager (Adelaide)
🏢 Gofractional
📍 Adelaide