Gaming Training & Operations Manager | QLD

Your Influence Should Extend Beyond One Venue

Redcape Hospitality is looking for an experienced leader to join the team as Gaming Training & Operations Manager.

It's an opportunity to influence people, performance and strategy across a portfolio of venues while shaping the future of gaming within one of Australia's leading hospitality groups.

Why This Opportunity?

- Join one of Australia's largest hotel and gaming operators, with genuine scale and opportunity to match your ambition
- Work alongside an experienced Gaming & Technology team and a close-knit Senior Gaming Manager peer group
- A role with real autonomy where you'll own the performance and standards of your region
- Be involved in acquisitions, venue integrations and continuous improvement initiatives
- Competitive salary with regular salary reviews

About the Role

Reporting to the Group Gaming Manager, you'll be the senior gaming leader across your region, partnering with Venue Managers and Gaming Managers to lift performance, build capability and ensure every venue operates safely, compliantly and commercially.

You'll split your time between being on the floor in venues and working with the broader Gaming & Technology team on strategy, reporting and continuous improvement.

What You'll Do

- Mentor, support and induct Gaming Managers across your regional venue portfolio
- Diagnose the drivers behind strong and underperforming venues, and work with venue teams to close the gap
- Own harm minimisation compliance and support delivery of related training across your region
- Support cost control, budgeting and ordering discipline at venue level




- Deliver and coordinate gaming training, including monthly hospitality and supplier-led sessions
- Manage technical and compliance reporting, including cashflow, link reconciliation, AML and state-based unclaimed monies processing
- Build strong supplier relationships and manage systems and machine escalations
- Support acquisition venues through onboarding, service model implementation and team integration
- Represent your region in the broader Senior Gaming Manager group, sharing insights and best practice

What We're Looking For

- Proven experience in a multi-site leadership role within hospitality or club/pub gaming
- Strong working knowledge of gaming compliance, harm minimisation and relevant QLD regulatory requirements
- A track record of coaching and developing frontline leaders
- Comfortable reading venue performance data and turning it into practical, on-the-ground action
- A collaborative, values-led leadership style that builds trust and gets results through people
- Willingness to travel regularly across your regional venue portfolio

About Redcape Hospitality

Redcape Hospitality is one of Australia's leading hospitality groups, with more than 2,000 team members working across 50+ venues in New South Wales, Queensland, Victoria and Queenstown, Current Zealand.

Gaming is a core part of Redcape's business. We continue to invest in our venues, technology and people, creating an environment where experienced gaming leaders can thrive and make a genuine impact.

Please note: This role is advertised externally as Region Gaming Manager and is internally classified as Senior Gaming Manager.

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📌 Gaming Training & Operations Manager | QLD (Queensland)
🏢 Redcape Hotel Group
📍 Queensland