Frontline Customer Care Team Lead (People & Performance) (Melbourne)

Frontline Customer Care Team Lead (People & Performance) (Melbourne)

13 Aug
|
Department of Government Services
|
Melbourne

13 Aug

Department of Government Services

Melbourne

The Department of Government Services in Melbourne VIC is seeking an experienced people leader to oversee frontline Customer Care teams across multiple contact channels. You will drive workload allocation, ensure service quality and manage escalations to meet operational targets.

This ongoing role is based in our Melbourne CBD office and requires rights to work in Australia. Applicants with relevant experience in managing customer service teams and performance coaching are encouraged to apply.

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📌 Frontline Customer Care Team Lead (People & Performance) (Melbourne)
🏢 Department of Government Services
📍 Melbourne

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