Senior Systems Engineer & Technical Account Manager (MSP)

Strategic & Technical Hybrid: Blend senior client management with deep technical delivery.

Hands-on Infrastructure: Proven experience with Firewalls, Networking and M365 Security stacks.

Rapid-Paced MSP Environment: Thrives in multi-tenant environments with agile context-switching.

- Strategic & Technical Hybrid: Blend senior client management with deep technical delivery.

- Hands-on Infrastructure: Proven experience with Firewalls, Networking and M365 Security stacks.

- Fast-Paced MSP Environment: Thrives in multi-tenant environments with agile context-switching.

About the Role:

Are you an elite L2/L3 Systems Engineer who loves technical design and client strategy, but refuses to leave the tools behind?

\We are seeking a Senior Systems Engineer & Technical Account Manager (TAM) to serve as the primary technical partner for a dedicated portfolio of multi-tenant clients. This is a high-impact, individual contributor role. You will bridge the gap between business strategy and deep technical delivery -designing robust infrastructure roadmaps, managing client relationships, and executing ground-level engineering.

CRITICAL SCOPE NOTE: This is a highly technical, hands-on role. If you have transitioned fully into pure people management, compliance/governance policy writing, or enterprise boardroom consulting without active technical implementation, this role will not be a fit.

Key Responsibilities:

- Technical Relationship Management: Serve as the trusted security advisor for a portfolio of multi-tenant clients, translating complex security needs into actionable roadmaps.

- Architecture & Engineering: Design, implement, and review secure network and infrastructure frameworks (including firewalls, cloud environments, and endpoint security).

- Incident & Vulnerability Response:



Act as a senior escalation point during high-fidelity security incidents, coordinating remediation efforts across client and internal teams.

- Vendor & Service Alignment: Manage relationships with external security vendors and monitor service delivery metrics to ensure high client satisfaction.

- Security Uplift: Proactively identify vulnerabilities, recommend remediation paths, and conduct regular security health checks for client environments.

About You:

- MSP Experience: A strong background working within a Managed Service Provider (MSP) or multi-tenant MSSP environment. You understand fast velocity and context-switching.

- Deep Infrastructure Roots: Hands-on expertise in networking protocols, firewall changes, server patching, and Microsoft 365 security suites. Relevant certifications (e.g., PCNSA/PCNSE, CCNA Security, Security+) are highly regarded.

- Strategic Communication: The ability to command a room, translate technical vulnerabilities into business risk for C-suite stakeholders, and use strategic verbs (Architected, Led, Advised) to drive outcomes.

- Stability & Reliability: A proven track record of career stability in Australia, with a strong commitment to long-term client delivery.

Who you are working for:

A company that believes its greatest strength is its staff and theculture thatexudes within it. Looking after small and mid-sized business's IT needs for over 25 years, the ethos is built around providing exceptional service and an understanding of what client's expectations are. Relationships are not built in a day, they are nurtured over many years.

You will be an enthusiastic people person and will be called upon to demonstrate the above skills at interview.

A stable work history plus relevant references will be essential. Be aware thatourmain office is located inPort Melbourne.

Immediate start for the right candidate.

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📌 Senior Systems Engineer & Technical Account Manager (MSP) (Victoria)
🏢 The Grid
📍 Victoria