The Company

This firm has been intentionally built for people who value clarity, structure and being trusted to get on with their work. Based centrally within Brisbane’s inner suburbs in a qualified, well-appointed office, the practice is led by Directors with deep public practice backgrounds who understand what strong operations actually look like day to day.

Systems are modern and fully paperless. Workflows are documented. Expectations are clear. The result is a calm, predictable environment, even during busier compliance periods.

Flexibility is genuinely embedded into the culture. Team members enjoy flexible start and finish times, the ability to work from home as part of a balanced routine, and early Friday finishes across the year. After peak compliance periods, the team is given space to properly reset, with additional time off built in to ensure workloads remain sustainable. When busier periods arise, overtime is acknowledged and paid accordingly.

This is a firm that backs experienced administrators, values operational expertise and offers a role you can genuinely settle into long term.

The Role

This Client Services Administrator position offers the opportunity to shape and improve processes rather than simply follow them. Working directly with Directors and Senior Management in an environment that values efficiency, you'll have genuine input into operational efficiency and client service delivery.

Key responsibilities include

- Managing client relationships as a primary contact, ensuring exceptional service delivery
- Supporting Directors with strategic administrative tasks and workflow optimisation
- Identifying and implementing process improvements across the Client Services function
- Developing and delivering training initiatives to enhance team capability




- Monitoring team capacity and workflow distribution to maximise efficiency
- Managing ATO and ASIC lodgements with focus on compliance and process improvement
- Coordinating communications and correspondence using modern, integrated systems

This role suits someone who views administration as an opportunity to drive efficiency and innovation, not just maintain status quo. Your contributions to process improvement are recognised through the firm's bonus incentive structure, rewarding those who help make the business run better.

The Candidate

You’ll bring public practice experience in Client Services or Administration, combined with:

- Previous administration experience in an accounting or professional services environment
- Confidence with compliance support tasks including ATO and ASIC lodgements, BAS/IAS tracking, and client file management
- Experience with platforms like Xero (preferred), XPM, or FYI Docs, CAS360 will be highly regarded
- Demonstrated ability to improve processes and challenge traditional methods
- Strong communication skills with focus on clarity and efficiency
- Advanced Microsoft Office capabilities and adaptability to new technologies
- Exceptional attention to detail balanced with practical commercial sense
- Ability to manage competing priorities independently without constant oversight
- Collaborative approach focused on outcomes rather than hours at desk
- A proactive, detail-oriented approach with genuine interest in process improvement

The Candidate





If you have experience in practice management, office management, or senior administrative roles within the Accounting industry, we'd like to hear from you. A passion for creating an efficient, welcoming and supportive workplace is essential.

- Proven experience in a public practice accounting firm in a Practice Administrator, Client Services Administrator, Operations or similar compliance-focused role
- Hands-on exposure to ATO and ASIC compliance processes, lodgements and portal management
- Confidence working across practice management and accounting systems, ideally Xero Practice Manager, FYI Docs, CAS360 or NowInfinity
- Strong organisational skills and a naturally structured approach to work
- Excellent written and verbal communication skills
- High attention to detail, particularly around deadlines, compliance and documentation
- The ability to work independently, manage competing priorities and provide steady operational leadership
- A long-term mindset and genuine interest in being part of a firm’s operational backbone

Additional Opportunities

Alongside this position, I am currently engaged on a number of assignments across the accounting and financial services sector. These include client services, administration and accounting opportunities across boutique and mid-tier practices. Not every role is advertised publicly, so if this position is not the right fit, there may be an alternative that better suits your skills and long-term direction.

About Josh Vial

With over 14 years of recruitment experience, I specialise exclusively in the accounting and financial services sector. My focus is on connecting professionals with firms that offer balance, progression and long-term stability.

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📌 Client Services Administrator (Queensland)
🏢 Wasply
📍 Queensland