Department: Applications and Platform Management - Liverpool NSW

$133,348 - $146,945 a year

Full time, Permanent

2d ago , from Department of Communities and Justice NSW

- Employment type: Ongoing Full-time (35 hours per week)
- Salary: $133,348 - $146,945 per annum plus employer contribution to superannuation and annual leave loading

Your role

Join the Information and Digital Services (IDS) branch and play a key role in supporting the HOMES application, a critical system used by Homes NSW to deliver social housing services across NSW.

Working within the Applications and Platforms team, you will provide specialist application support and collaborate closely with business stakeholders, vendors and technical teams to ensure the ongoing reliability, performance and improvement of a business-critical system.

What you’ll do

As a Senior System Administrator, you will provide third-level application support for the HOMES application and contribute to the delivery of reliable, high-quality support services.

You will:

- Provide technical support and analysis for complex incidents and service requests
- Investigate and resolve application, configuration, data and integration issues
- Partner with business users, support teams and vendors to deliver effective solutions
- Support software testing activities, including test execution and documentation
- Contribute to system maintenance, upgrades and continuous improvement initiatives
- Communicate effectively with users and stakeholders to ensure timely issue resolution
- Work collaboratively across multiple teams to support a complex application environment with interconnected systems

What we’re looking for





We're looking for a collaborative and customer-focused application support professional who enjoys working with others to solve complex problems and deliver positive outcomes for users.

You will have:

- Experience providing technical support and request analysis for enterprise-level social housing management or Customer Relationship Management (CRM) systems
- Experience with HOMES (NEC Housing) is highly regarded; experience with similar social housing or tenancy management platforms will also be considered
- Strong analytical and troubleshooting skills, with the ability to investigate application, data and integration issues
- Experience working in complex environments with multiple interconnected systems
- A proven ability to build strong working relationships and collaborate effectively with business users, technical teams and external vendors
- Strong communication skills, with the ability to engage stakeholders at all levels
- Knowledge of relational databases and integration technologies, including SOAP/XML and REST/JSON
- Experience with ServiceNow or similar IT Service Management (ITSM) tools
- Experience in software testing, including test execution and documentation, is desirable

Join a supportive and collaborative team where partnership and knowledge sharing are central to success. You'll work closely with business and technology professionals across DCJ, helping deliver a critical application that supports essential social housing services and improves outcomes for communities across NSW.

Download the role description.





We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity.

What We Offer

We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We’re focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Applications close Friday, 28 August 2026 at 11:59pm AEST.

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire outstanding people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

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📌 Senior System Administrator (Liverpool)
🏢 Department: Applications and Platform Management
📍 Liverpool