- Pro-active infrastructure audit and alignment role
- High client exposure and onsite exposure
- Opportunity to help uplift organization’s efficiency and client’s IT environment robustness
Our client an established, stable and growing Managed ServiceProvider business that has been catering to small and medium enterprisesmainly in Sydney for over 35 years. The team is expanding in Melbourneand is gearing for growth.
The value proposition for this amazing business is to act as a truestrategic partner accountable for delivering increased value andincreased efficiency for its customers.The culture of the organsiationculture is to properly analyse and fix problems to continually improvethe clients’ environment and confidence in their technologyenvironment.
About the role
We are looking for ambitious, always learning, process driven, client satisfaction oriented virtual IT Manager.
You will be acting as the hands on IT Infrastructure manager for an number of client. You will be standardizing the client IT environment making the environment more stable and capable while at the same time identifying and communication the risk and improvement opportunities inthe IT workplace to the MSP’s account managers.
Cultural fit is really important for the business. The culture of theorganisation promotes learning, encourages ownership and offers profitshare schemes. Thus, we are looking for someone who wants to be part of such culture.
Must haves for the role:
- Ability to create and help build a standardisation infrastructureaudit checklist and proactively maintain clients environment to highstandards
- Enjoys structuring things and creating templates and standard that others can benefit from
Role and Responsibilities
The role will require you not only be hands on various technologies but build capability of the organisation. The role will require you to help define,
uplift and improve the standards to that the MSP should be implementing the various infrastructure devices to clients environment.
- This role is responsible for technical alignment (identification and remediation) to reduce client incidents/tickets and the time spent doing them.
- Technical client-facing field role.
- Managing a portfolio of clients as an onsite technical resource (normally will visit one client per day).
- Truly proactive potential problem identification and remediation role that is closely aligned with ITIL Problem Management.
- Identify risks and sales opportunities to feed them back into delivery team.
- You will be required to have your own reliable vehicle (VehicleAllowance / Reimbursements will be provided as per Vehicle and TravelPolicies).
Experience and Skills Requirements
- Strong experience across a wide variety of technologies
- MS Windows Server Administration
- Exchange Server / Exchange Online / Office 365
- SQL Server Administration
- Hyper-V & VMWare Administration
- Networking Skills (Routing / NAT / VLAN)
- Troubleshooting skills across multiple technologies
- Desktop Support
- Strong experience with creating, documenting and implementing standardisation across client environments
- Enjoys structuring the environments and improving the IT stability of the client IT infrastructure environment
- Service ticketing systems experience (preferably Autotask)
- Remote monitoring & management systems experience (preferably N-Able)
- Documentation systems experience (preferably ITGlue, Sharepoint)
On Offer
- Competitive Remuneration and profit sharing scheme
- Excellent office in Sydney North West & Hills District and Onsite parking
- Genuine caring culture that promotes learning
Other titles for this role in other organisation might be: ITManager, System Administrator, Associate IT Manager, 2IC Manager, SeniorSupport, Senior service desk, Infrastructure consultant, SupportManager, vITM, Virtual IT Manager