Western Sydney International Airport - Customer Service Supervisor

Posted: 24/07/2026

Closing Date: 14/09/2026

Job Type: Permanent - Part Time

Location: Western Sydney (WSI)

Job Category: Customer Service

Star Aviation is Australia's most dedicated Ground Handling service provider, partnering with a number of Airlines and Airports. We pride ourselves on being big enough to manage, yet small enough to care!

Job Description

As the Customer Service Supervisor, you will play a key leadership role in driving safety, service, and operational excellence. You will oversee all customer service functions for our client airline, ensuring every interaction reflects professionalism and care. From coaching and supporting your team to managing on-the-ground performance and resolving customer concerns, you will lead by example. You will also liaise confidently with airport authorities, government agencies, airline representatives, and ground service providers to ensure safe, smooth, and efficient operations every day.

Key Responsibilities

Oversee the customer service functions of the client airlines

First level performance management of staff and customer issues

Engage with airport authorities, government agencies, airline representatives and other ground service providers





Monitor and evaluate the customer service delivery process and make recommendations for improvements

Collect and reconcile airline revenue as per airline requirements

Manage and motivate a team of customer service agents

Develop and implement policies and procedures to ensure consistent and efficient customer service delivery

Provide training and development opportunities to customer service staff

Monitor and maintain compliance with company and regulatory requirements

Assisting passengers that require wheelchair assistance (using wheelchairs or E-caddy’s and safely operate any lifting equipment such as Eagle Hoists)

Operate and utilise equipment such as Aerobridges, disabled passenger lifts, passenger assistance devices

Maintain effective communication with other departments and stakeholders

Other duties as assigned

Desired Skills and Experience

Strong ability to multi-task, prioritise and meet deadlines

Customer focused to deliver exceptional service

Ability to adapt to changing priorities and situations

Able to work well in a quick-paced team environment

Awareness of EEO, Anti-Discrimination & Harassment legislation

Health and Safety Training

Proficient in report writing, in plain and clear English

Capable of using ground to ground and ground to air radio equipment

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📌 Western Sydney International Airport - Customer Service Supervisor (Luddenham)
🏢 Star Aviation
📍 Luddenham