Are you ready to deliver exceptional customer experiences and play a key role in operational excellence?

At SKIDATA, we’re leaders in cutting-edge access solutions, and we’re looking for a proactive and detail-orientedCustomer Service Administratorto join our National Operations Centre team in Port Melbourne. If you thrive in dynamic environments, enjoy problem-solving, and want to contribute to a team that supports clients nationwide, this is your opportunity to make a real impact.

Key Responsibilities, Tasks, and Activities:

Customer Support:Be the first point of contact for customers and technicians, managing enquiries via phone, email, and customer portal.

Work Order Management:Create, update, and close service work orders in ServiceNow while ensuring accuracy and compliance.

Scheduling & Coordination:Allocate technicians to jobs, assist with preventative maintenance scheduling, and support project coordination tasks.

Administration & Invoicing:Audit and prepare work orders for invoicing, assist finance with accounts receivable, and support spare parts quotations and orders.

Collaboration:Work closely with operations, field service, and finance teams to ensure smooth service delivery and high customer satisfaction.

In this role,



you’ll be at the centre of SKIDATA’s service operations, ensuring that every customer interaction is handled with professionalism and care.

Skills & Knowledge:

1-2 years’ experience in customer service, administration, or a similar role.

Certificate IV in Business, Telecommunications, or related qualification (preferred).

Strong communication and interpersonal skills.

Excellent organisational skills and attention to detail.

Ability to work independently and collaboratively in a team workplace.

Experience withServiceNow or similar systems is an advantage.

A commitment to learning and adapting in a fast-paced environment.

What You Can Expect:

- Competitive compensation package.
- A hybrid work model: 3 days onsite in Port Melbourne (with flexibility after successful completion of the initial 3-month training period).
- A supportive, collaborative, and inclusive team environment.
- The chance to build a career with a global brand at the forefront of access technology.
- Novated Lease
- Services Awards
- Values Awards

** no agencies, please. Must have full-time working rights in Australia.

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📌 Customer Service Administrator – National Operations Centre (NOC) (Victoria)
🏢 Skidata
📍 Victoria