Mercha is seeking a Customer Success Specialist in Sydney, NSW, to own the inbound queue end-to-end and personally close revenue. You will be measured on CSAT as a headline metric, with responsibility for converting non-ICP demand and ensuring timely order confirmations.
You will manage inquiries via email, chat, calls and orders, maintaining HubSpot records and coordinating with account management and operations.
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📌 Inbound Revenue-Closing Customer Success Specialist (New South Wales)
🏢 Hatch
📍 New South Wales
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