Jetstar is seeking a Quality & Insights Lead based in Docklands to drive the future of automated quality management across our contact centre. You will lead the implementation, optimisation and ongoing maturity of the AQM framework, translating complex quality data into actionable insights that improve customer experience and compliance.
You will partner with outsourced partners, operational leaders and training teams to deliver measurable business outcomes, while overseeing governance,
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📌 AI-Driven Quality & Insights Lead (Melbourne)
🏢 Qantas Group
📍 Melbourne
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