Senior Sales Manager, Retention & Renewals | Sydney

Backed by Westpac Bank | AFR Best Places to Work Finalist 2025

Join a Values‑Led Team Making Legal, Accounting and Compliance Simpler for SMBs

At Lawpath, we believe access to legal, accounting and compliance services should be simple, affordable, and empowering. We are Australia's leading online legal, accounting and compliance platform. Our mission is to make starting and running a business easy. More than 500,000 businesses have already trusted Lawpath with their legal, tax and compliance needs, and we are on track to help one million by 2030.

We are looking for individuals who want to level the playing field for small business owners. You'll join a team that combines innovation and empathy to solve real problems every day, from tax and compliance to legal challenges and business growth. And with Lawpath recently named the 2025 Smart50 Innovator Award Winner, you'll be part of a team recognised for pushing boundaries and transforming how small businesses access support.

How our values show up in this role

- Own It - Ownership extends across the whole team, not just your own delivery. When something's going wrong, you step in early, lead the recovery and fix the root cause so it doesn't come back.
- Raise the Bar, Together - You permanently raise what the team is capable of, giving candid feedback early and refusing to let standards drift, even when it's uncomfortable.
- Care Like It's Yours - You hold the team to a genuine standard of care across the whole customer relationship, from the first touchpoint through to renewal.
- Push Forward - You spot what needs to change before you're told, ship improvements early, and bring your team through the change with you rather than leaving them to catch up.

About the role

This is a brand new, senior, hands‑on people leadership role. You'll lead a team of around seven, made up of account managers, onboarding coordinators and team leads, with direct accountability for Lawpath's overall retention and churn target across paid subscriptions.

We're a commercially focused business,



so we need someone who understands the full customer cycle end to end, from how a sale is won through to how it's kept, not a background purely in customer success or product adoption. You'll also need to be genuinely hands‑on: comfortable getting into the detail alongside your team and working a hard save when it counts, while still coaching and developing the people around you. This isn't the right fit if you've led a large, multi‑layered department and want something more strategic and less hands‑on, or if you haven't led people directly before. We're looking for a manager or senior manager in a retention, renewals or commercial environment who's ready to step up, autonomous, and excited to build something rather than maintain it.

Beyond keeping the retention engine running, you'll be expected to continually improve it: shifting the team's focus from saving customers at the point of cancellation to proactively engaging them earlier in the lifecycle.

What you'll be responsible for

- Leadership and team development - Directly and indirectly lead and grow a team of seven renewal specialists, onboarding coordinators and team leads, building a culture where accountability and development go hand in hand.
- Ownership of churn targets - Own Lawpath's overall churn number end to end, shifting the team's focus further upstream so fewer customers reach the cancellation conversation in the first place.
- Continuous improvement of retention - Treat the current retention approach as a starting point, not a fixed playbook, using data and cross‑functional input with Sales, Product, CX, and Finance to keep sharpening how the function performs.

You’ll bring

- Proven experience leading a team in a retention, renewals, or commercial sales environment
- A genuinely commercial background:



you understand the sales cycle end to end, from how a customer is won through to how they're kept, not just a customer success background focused on adoption or satisfaction
- A track record of hitting and exceeding retention or churn targets, not just managing your own book of customers Experience building or improving retention playbooks and processes, with examples of changes you made and the outcomes they drove
- A genuine passion for improvement: you're not satisfied with "this is how it's always been done," and you're always looking for ways to make processes faster, simpler and more commercially effective, not just different for the sake of it
- Comfort with data, a CRM like Salesforce, and credit control or dunning processes are a bonus

You're someone who

- Has led people before and can speak clearly about how you've developed your team Is genuinely hands‑on when required, comfortable rolling up your sleeves alongside your team rather than just directing from above, and thrives in a startup setting where that's expected
- Has a high bar and isn't afraid of the difficult conversation, whilst leading with empathy and a people‑first approach
- Has a clear vision for what needs to change, and knows how to bring a team along on that journey rather than mandate it
- Communicates openly and clearly, and can inspire action rather than just report on it Is autonomous and comfortable operating without an existing playbook, since this is a brand new role
- Works well cross‑functionally and can hold their own in a conversation with Sales, Finance, and Product Is motivated by outcomes and impact, not just activity

Beyond the Base Salary

- Equity in Lawpath through our Employee Share Option Plan
- Hybrid and flexible working options
- An extra day of Birthday Leave
- Opportunities for career growth
- A generous parental leave policy
- A learning stipend for ongoing development
- Wellbeing perks including gym discounts, run club and wellness initiatives
- A transparent and fun culture with regular celebrations and team events

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📌 Senior Sales Manager, Retention & Renewals (City of Sydney)
🏢 Lawpath
📍 City of Sydney