Administration and Customer Support Officer

A growing organisation in the Brisbane CBD is seeking an Administration/Customer Support officer to join its Legal team. With a new leadership team driving positive cultural change, this is an excellent opportunity to step into a stable, supportive environment where your accuracy, communication skills, and professionalism truly matter.

This role suits someone who thrives on accuracy, structure, and professional communication — and who takes pride in delivering high‑quality work that supports both clients and field representatives.

About the Role

The Administration/Customer Support Officer acts as the administrative link between clients and field representatives, ensuring all work is completed accurately, compliantly, and within agreed timeframes. You’ll maintain high standards of record keeping, data management, and client service while adhering to service level agreements and departmental procedures.

- Quality assurance — checking agent work, verifying compliance,
- Compliance & risk — adhering to legislation, reporting breaches, maintaining confidentiality




- Client & stakeholder communication — managing relationships, responding to queries, delivering professional service
- Continuous improvement — identifying process improvements
- Administration— data entry, record maintenance, invoicing, reporting, correspondence

About You

- Minimum 2 years’ experience in administration or customer service
- Outstanding written and verbal communication
- High attention to detail and accuracy
- Robust computer literacy and database proficiency
- Able to work independently and collaborativelyNational Police Check required
- Ideal if you have experience within Finance, Collections but not essential

What’s on Offer

- $65K - $70K + Super
- Brisbane CBD location
- 1-day WFH after training
- Supportive team environment with ongoing development
- A role with genuine impact across clients, agents, and internal operation

Additional information

- $65K - $70K plus Super
- Brisbane CBD - After training 1 day WFH
- Growing company

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📌 Administration and Customer Support Officer (Queensland)
🏢 Kbh Solutions
📍 Queensland