Why Smart?

Look forward to working with Australia's leading and most trusted provider of Employee Management Services, making the benefits of salary packaging, novated leasing, and fleet management readily available to employers and their employees.

Working at Smartgroup offers more than a job. It is a dynamic workplace that matches the enthusiasm for the work you do and ambition for an exciting fast-paced career. We have all been hired for a purpose and a reason.

Every day you will be part of a team that helps support fellow Australians - many working in essential services, corporates, government, and not-for-profits - to take home more money in their pay packets.

About the Role

Are you a relationship-driven leader who thrives on building high-performing teams and partnering with clients to deliver outstanding results? We're looking for a Regional Manager Client Services to lead a team of Client Relationship Managers while overseeing a diverse portfolio of key clients across Australia. This is an exciting opportunity to combine strategic leadership, client engagement, business growth, and operational excellence in a role where you'll directly influence customer outcomes, commercial success, and team performance. If you're passionate about developing people, strengthening client partnerships, and identifying opportunities to add value, we'd love to hear from you.

Key Responsibilities:

- Lead, mentor and develop a team of Client Relationship Managers, fostering a high-performance and customer-centric culture.

- Manage and grow a portfolio of key client relationships, ensuring exceptional service delivery and client satisfaction.

- Drive client retention strategies and maintain strong engagement through regular contact and strategic account planning.

- Analyse client data, reporting and insights to identify trends, opportunities and tailored solutions.

- Identify and pursue growth opportunities,



including cross-sell and upsell initiatives across products and services.

- Build solid relationships with internal stakeholders and external service providers to deliver seamless client outcomes.

- Contribute to continuous improvement initiatives by sharing client feedback, market insights and innovative ideas.

Skills & Experience:

- Proven experience in client relationship management, account management, business development or a similar client-facing leadership role.

- Strong leadership experience with a demonstrated ability to coach, motivate and develop high-performing teams.

- Exceptional stakeholder management, negotiation and influencing skills.

- Commercially minded with the ability to identify growth opportunities and drive business outcomes.

- Strong analytical and problem-solving capabilities with experience using data to support decision-making.

- Excellent communication and presentation skills, with the confidence to engage with senior stakeholders.

- Experience within the fleet, automotive, leasing or broader financial services industry will be highly regarded.

Qualifications

- Driver's Licence required.

- Tertiary qualifications in Business, Finance or a related discipline preferred.

What's in it for you?

Smart team members enjoy a range of benefits designed to support flexibility, wellbeing, reward, and growth:

- Smart Leave, an additional week of leave each year
- Free lunch every week
- Up to 20 weeks Paid Parental Leave with superannuation contributions and a Return-to-Work Bonus




- Make a Difference Days - paid days off to volunteer for the community and environment
- Discounted retail vouchers
- Salary packaging and novated leasing benefits (of course!)
- Free flu vaccinations
- Employee Share Plan

Grow with Purpose

At Smart, we're driven by purpose and performance. We support individual and team growth via varied learning opportunities, open communication, and leaders who work to get the basics right - quality and regular one to ones, clear goals and success metrics, and growth conversations.

Show us you have what it takes

If this sounds like the opportunity for you and you have something to offer, we'd love to hear from you. APPLY ONLINE today.

Our Talent Acquisition team will be in touch to discuss next steps. If you require any adjustments to the recruitment process or are seeking part-time work, let us know—we're here to understand.

Our Commitment to Diversity and Inclusion

Everyone belongs and is welcome at Smart. We welcome people from diverse backgrounds to join our team, including Aboriginal and Torres Strait Islander peoples, veterans, people with disability, people who identify as LGBTQ+, all gender identities, and people of any socioeconomic status, age, race, national origin or ethnicity.

Our commitment to Diversity & Inclusion is reflected in the external recognition we've received, including being named:

- WGEA Employer of Choice for Gender Equality since 2019
- DCA Inclusive Employer 2025 - 2026
- Silver Employer on the Australian Workplace Equality Index

We're also members of the Reconciliation Action Plan network, with a RAP at Innovate level.

Please note: all successful candidates will be required to complete background checks including a police clearance prior to confirmation of employment. Candidates must have unlimited Australian work rights to be considered for this role.

Respectfully, no agencies please.

📌 Regional Manager Client Services (Perth)
🏢 Smartgroup
📍 Perth