Who we are looking for

Join us as our Branch Manager Community Trust in this ongoing full-time position, based in Warrnambool. This position comes with a generous total remuneration package starting from $185,000 (inclusive of superannuation), dependent on skills and experience.

How we listen to, understand and communicate with our customers and communities matters. As Branch Manager Community Trust, you'll lead our approach to communications, engagement and customer experience - helping turn customer insights and feedback into better experiences, stronger decisions and greater trust.

We're looking for a collaborative, relationship-focused leader who connects people and ideas, builds strong partnerships and contributes to a culture where listening, learning and improving are part of how we work.

What you'll be doing

On a day-to-day basis, you'll:

- Lead the Community Trust Branch, setting strategic direction, priorities, resources and performance with fostering a collaborative, accountable and service-focused culture.
- Oversee strategic communications, engagement and education, providing trusted advice on reputation, issues, media and stakeholder impacts.
- Drive customer experience, using customer insights, data and feedback to shape service design, improvement initiatives and customer-centred decision-making.
- Build strategic organisational partnerships and memberships, strengthening collaboration, shared value, governance and organisational capability.

What you’ll bring

We’re looking for someone with

- Tertiary qualifications in communications, public relations, journalism, community engagement, customer experience, business, social sciences, public policy, management or related discipline, or extensive experience in a similar role. Postgraduate qualifications in a management or relevant specialist discipline will be well regarded.
- Appropriate experience in communication, engagement, customer experience,



stakeholder management, partnerships or related functions is required.
- Experience in a signification management role is a necessary prerequisite.
- Experience working with community, government, regulators, media, Traditional Owners, Aboriginal organisations or sector partners will be well regarded.
- Demonstrated leadership experience and the ability to guide, support and develop a high-performing team.
- Pragmatic communicator with high professional integrity, strong organisational skills, and the credibility to influence in a collaborative and inclusive manner.
- A proactive, solutions-focused approach with sound judgement and the ability to manage priorities.

For further details, see the position description available here.

We look forward to hearing from you. if you have any questions, feel free to call Kellie King (Executive Strategy, Partnerships and Performance) on 0414 335 ***.

What we can offer

Putting people first comes naturally to us, and that includes the people we employ. You’ll have every opportunity to make the most of your talents, broaden your experiences and be rewarded for the great work you do.

You'll be offered a range of excellent benefits including:

- Workplace flexibility with access to working arrangements such as hybrid work, flexible hours, purchased leave, monthly rostered days off and more.
- An inclusive workplace culture, which embraces diversity and the benefits it brings to the workplace and life.




- A leadership commitment to Zero Harm where the safety and wellbeing of our people and others is paramount.
- A Health & Wellbeing program, to support your physical, mental and financial wellbeing, including our Employee Assistance Program for our people and their immediate families.
- Extensive learning and development opportunities and access to professional development through associations such as CPA, IWC, WSAA, VicWater, and more.

We're an equal opportunity employer. Our commitment to creating and supporting an inclusive culture is reflected in our diverse mix of talented people who are passionate about delivering their best.

We welcome applications from everyone including people with a disability, job seekers of all ages, carers, people from culturally diverse backgrounds, members of the LGBTI+ community, and Aboriginal and Torres Strait Islander people.

We are

- A certified Family Inclusive Workplace
- A Work 180 endorsed employer
- Members of the Diversity Council Australia

Ready to find out about our employee benefits? Visit Our Careers page and discover more about us.

How you can apply

Applications close: 11:59pm Sunday 30 August 2026

Click APPLY and you will be taken through to the Wannon Water Careers Portal to complete your application. Once there, you will be prompted to answer a few simple questions and upload your cover letter and resume.

As part of your cover letter, please outline how your skills and experience meet the role requirements (as outlined in the position description).

Reasonable Adjustments

We're here to support you through life's ups and downs. Whether you need adjustments during the recruitment process or at work, like flexible hours or accommodation for disabilities, we're here to help. We understand it can be daunting to share your needs, so feel free to reach out with any questions at ***************@wannonwater.com.au. Your information will be kept completely confidential.

📌 Branch Manager Community Trust (Warrnambool)
🏢 Wannon Water
📍 Warrnambool