- Join a nationally recognised company
- Join a key account and become an integral part of the business
- Fantastic career progression

Fantastic national company!

Your new company

Our client is a well-established national provider of fire protection and essential services, supporting a wide range of commercial and industrial clients across Australia. With a strong reputation for service excellence and safety, they are seeking an experienced Operations Manager to join their Sydney-based team.

Your new role

As Account Manager/Operations Manager, you will oversee the delivery of service and maintenance operations for a key client portfolio. You will lead a team of field technicians, manage customer relationships, and ensure service delivery meets contractual, compliance and performance requirements.

Key responsibilities include

- Leading and mentoring a team of technicians across service and maintenance activities

- Managing daily operations to ensure work is delivered safely, efficiently and to a high standard

- Conducting toolbox talks, inductions and ongoing team development activities

- Supporting workforce planning, scheduling and resource allocation

- Managing client relationships and attending regular account management meetings

- Monitoring contract performance and ensuring service delivery aligns with client expectations.

- Ensuring compliance with workplace health and safety requirements, company policies and key performance indicators

- Carrying out site inspections, audits and field leadership activities





- Identifying opportunities to improve operational performance and service outcomes

- Assisting with debtor management and administrative duties where required

- Resolving operational issues and implementing practical solutions to enhance service delivery

What you'll need to succeed

- Previous leadership, operations or account management experience within a service-based environment

- Exposure to the fire protection, electrical, mechanical, building services or facilities management sectors

- Strong people management and leadership skills

- Experience managing customer accounts and building long-term client relationships

- Excellent organisational and scheduling abilities

- Sound understanding of workplace health and safety requirements

- Strong commercial awareness and the ability to balance customer expectations with operational performance

- Excellent written and verbal communication skills
- A proactive and solution-focused approach to problem-solving
- The ability to manage multiple priorities in a fast-paced workplace

What you'll get in return

- Competitive salary package

- Fully maintained company vehicle

- Mobile phone and other business tools provided

- Supportive team culture with ongoing career development opportunities

- Opportunity to work with a recognised industry leader

- Long-term career progression within a growing national organisation

What you need to do now

If you're interested, feel free to click apply, call me on 02 8226 9 or email me at @hays.com.au

📌 Account Manager (Sydney)
🏢 Hays Recruitment
📍 Sydney