Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from you.
Are you an Admin Superstar? Organised, proactive and great with the details.
Support a vital service for people experiencing suicidal crisis or following a suicide attempt.
$40.49 - $43.42 per hour (SCHADS Level 3B) + Super + Salary packaging advantages
Universal Aftercare Services, also known as The Way Back Support Service (TWBSS) in Cairns, provides practical, non-clinical psychosocial support to people experiencing a suicidal crisis or who have attempted suicide.
We are looking for an organised and customer-focused Administration Officer to provide high-quality administrative and operational support to the Universal Aftercare teams, with a particular focus on supporting the Cairns service.
About the role
As the Administration Officer, you’ll be the person helping keep the Universal Aftercare service running smoothly behind the scenes. Working closely with the Cairns Team Leader and the broader Cairns, Mackay and Townsville teams, you will provide essential administrative and operational support that enables our teams to focus on supporting people when they need it most.
Your days will be varied, with opportunities to coordinate meetings and events, manage referrals, maintain client records, support data collection and reporting and help keep our office, fleet and resources organised. You’ll also be a welcoming first point of contact for visitors and enquiries, while building positive relationships with Wellways teams, service providers and other key stakeholders.
Travel will be a part of the role, with opportunities to travel across the Universal Aftercare catchment to support meetings, events, team activities and stakeholder engagement.
This is a great opportunity for an organised, adaptable administrator who enjoys variety, working with people and knowing that the work they do behind the scenes contributes to a service that makes a real difference.
You will also need
Cert IV in Business Administration or a related field, or commensurate experience working in an administration
Highly effective communication (phone and online manner in particular) and interpersonal skills
Right to Work within Australia and 100 Points ID A current, valid Driver’s Licence and ability to travel as needed
Current Blue Card and NDIS Workers Screening Check
National Police Check (issued within the last 12 months)
NDIS Worker Orientation Module Certificate
What we offer A purpose-driven culture where people can thrive, everyone is respected, and differences are valued An equitable, diverse, and socially inclusive work environment
Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
Meal and Entertainment allowance via salary packaging up to $2,650 per annum
Receive 17.5% leave loading every time you take annual leave
Paid parental leave after 12 months of ongoing employment
Paid Cultural Leave (where applicable)
Access for you and your family to our Employee Assistance Program
Join us, and not only will you find a fulfilling career, but you'll also discover a host of benefits that enrich your personal and professional life. We're not just offering a job - we're inviting you to be a part of an inclusive, supportive, and purpose-driven community where your well-being and success matter most.
For a confidential discussion about the role, we encourage you to contact Monique Holland, Team Leader at
[email protected]
Please submit your resume AND cover letter outlining your experience and what you would bring to the role.
Once you APPLY click here for a copy of the position description
This ad is subject to closing to end date if successful candidate is identified
Wellways is committed to the safeguarding of children and vulnerable people. Successful applicants must undergo a comprehensive screening process prior to their commencement.
Summary
Make a difference behind the scenes!
Support Universal
Aftercare services with administration, data and coordination across the Cairns region.
Culture
We’re passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.
How to Apply
This is your opportunity to join a values based, growing, innovative and nationally recognised organisation with over 2,000 staff members across 93 sites.
Please select "Apply" below to complete your application.
Applications Close
26/08/2026
📌 Administration Officer (Cairns Regional)
🏢 Wellways Australia
📍 Cairns Regional