We are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

If all this sounds like an environment, you’ll thrive in, then you’re in the right place. Join us on our journey to advancing the technological world through innovation and creativity.

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We prefer Local. This is Fixed term role. Role Overview:

The candidate will acta as a first point of contact for Institutional Banking (IB) clients, managing Transaction Banking queries and requirements. This includes handling calls (onsite team), emails and enquiries raised via customer portals, to ensure seamless support across a wide range of Transactional Banking products such as Corporate Cards, Transactional Accounts, Payments, Merchant Services and CommBiz. The role focuses on supporting IB clients across the entire life cycle – from onboarding and implementation to ongoing servicing and experience enhancement.

The candidate is expected to build strong client relationships by understanding client needs, industry context, and long-term objectives.

Key Responsibilities / Strengths

Manage client queries via calls, emails, and digital channels, ensuring timely and accurate resolution





Build and maintain robust relationships with internal and external stakeholders

Ensure adherence to risks, compliance and control requirements in all activities

Apply sound judgment and problem-solving skills to resolve client issues effectively

Communicate clearly and concisely, providing relevant and actionable information

Manage multiple priorities in a fast-paced environment while meeting deadlines

Take ownership of tasks and proactively contribute to performance improvement Qualifications & Skills

0 - 3 years of experience in business banking, transactional banking clients or products or contact center operations

Detail Oriented - exercise extreme attention to details; thorough, accurate, organized, and productive and seeks to understand both cause and effect of a situation.

Good analytical, problem-solving, and decision-making skills

Excellent Communication and stakeholder management skills

Customer-focused mindset with a collaborative and service-oriented approach

Self-motivated, result driven, and proactive

Demonstrates ownership, accountability, and critical thinking Why Us?

We are one of the fastest-growing large tech companies in the world, with offices in 50+ countries across the globe and 219,000 employees

Our company is extremely diverse with 165 nationalities represented

We offer the opportunity to work with colleagues across the globe

We offer a virtual-first work environment, promoting a good work-life integration and real flexibility

We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark Candidate Privacy Notice – https://www.hcltech.com/candidate-privacy-notice

📌 Associate (Sydney)
🏢 HCLTech
📍 Sydney