Location:Sydney

Updated Key Responsibilities

- Design and implement automation workflows to reduce repetitive manual tasks and recurring tickets.

- Identify high-volume and repetitive Service Desk requests and develop automated solutions to streamline ticket creation, triage, validation, routing, and resolution

.

- Leverage

AI and scripting to automate operational tasks, improve response times, and reduce manual intervention.

- Develop automation using

Python, Java, and scripting technologies

, integrating with enterprise platforms and APIs.

- Automate workflows across

Jira, SailPoint, IAM, endpoint management, and Service Desk platforms

.

- Build reusable automation components and integrations to support scalable

Cyber Engineering and IAM operations

.





- Translate operational requirements into technical automation solutions and support testing, deployment, monitoring, and continuous improvement

.

- Identify opportunities to apply

AI/GenAI to repetitive tasks, ticket handling, knowledge retrieval, and operational workflows.

Key Skills

- Python / Java / Scripting

- AI/GenAI-driven task automation

- Workflow & Service Desk Automation

- Jira / SailPoint / IAM

- API & System Integration

- Cyber Engineering Automation

- Ticket Automation & ITSM

- Automation testing, deployment, and monitoring

Please drop your CV to [email protected]

📌 Automation Engineer (Sydney)
🏢 Kaizen Global Technologies
📍 Sydney