We are looking for an enthusiastic administrator ready for a recent opportunity - is it you?
National Leak Detection specialises in non-invasive, water leak detection assessments for the insurance sector. We are seeking a skilled and intuitive Bookings & Admin Coordinator to join our expanding team.
What we can offer YOU
- A supportive and enjoyable work environment close to home
- Genuine career growth opportunities and a competitive remuneration scheme
- Personalised training in our cloud-based operating systems
- Regular social and team building events such as escape rooms, karaoke and race days!
The opportunity Reporting to the Head of Client Services (and 2IC), you will play a key role in maintaining excellent client relations by assisting in:
- Planning and coordinating a high volume of leak detection appointment, ensuring all bookings are managed in line with KPI timeframes within a fast-paced environment
- Managing daily bookings and schedules, taking into consideration technician availability, location, travel time, job requirements and urgency to ensure efficient utilisation of our field team.
- Monitoring KPI timeframes and outstanding jobs, proactively identifying potential delays and escalating matters where required.
- Communicating with clients and homeownersvia phone and email to confirm appointments, provide job updates, arrange access and reschedule appointments where required.
- Updating internal systems and job management platforms accurately and ensuring job statuses, notes, appointments and relevant client information are kept up to date.
- Monitor inbox and responding to clients as required
- Building and maintaining positive client relationshipsthrough professional, responsive and solutions-focused communication.
- Other general administration tasks as required
Show us your talent
- Solid time management and organisational skills
- Outstanding communication and client relation skills
- Exceptional attention to detail (you take pride and initiative with your work)
- A proactive and solutions-focused approach
- The ability to multitask and prioritise
- The ability to adapt in a fast-paced environment