Engagement and Activation | Marketing/Communications/Events

- $125,955 – $133,450 per annum, plus superannuation
- Full-time, 12-month maximum term
- CBD Location

As the capital city of Western Australia, the City of Perth is a Local Government that is ambitious for the future. To achieve our aims, we recruit the very best people who understand the City exists to enable and deliver the aspirations of the community.

The Opportunity

As a Business Analyst – Website Transformation at the City of Perth, you will play a key role in our website transformation program, helping shift the way we design and deliver digital experiences towards more customer-focused, experience-led outcomes.

With a robust user-centred design (UCD) approach, you will gather and define business and user needs, map end-to-end customer experiences and translate insights into clear, actionable requirements. You will contribute to the transformation of the City of Perth and Visit Perth websites, supporting improved customer experiences, operational efficiency and future digital innovation.

Reporting to the Lead within our Website Transformation program, your responsibilities would primarily include:

- Champion user-centred design, evidence-based decision making and accessibility throughout the program;
- Map current and future-state services, processes and end-to-end customer journeys to identify pain points and opportunities for improvement;
- Facilitate co-design workshops, discovery sessions and stakeholder interviews to understand business objectives, challenges and user needs; and




- Translate business and user needs into clear functional requirements and work with stakeholders to support adoption and continuous improvement.

About You To succeed in this role, you will possess:

- Proven experience as a Business Analyst, Service Designer or Experience Designer within complex digital or transformational environments;
- Strong service blueprinting, process mapping and end-to-end customer journey mapping capability;
- Experience applying user-centred design and/or design thinking approaches and translating evidence-based user needs into actionable requirements; and
- Excellent facilitation and stakeholder engagement skills, with the ability to influence, challenge existing ways of working and support change.

Experience working on digital transformation initiatives, applying UX principles, working alongside design teams or within agile delivery environments will also be highly regarded. If your experience and capabilities match these criteria, we welcome your application.

Above all, you will live our values of Commitment, Teamwork, Courage and Respect that allow us to come together to lead and support the community.

Please view the attached Application Pack to learn more about the role and working at the City.

Eligibility To be eligible to work for us,



you will need to demonstrate:

- A right to work in Australia (e.g. a birth certificate, current passport or current visa); and
- Fitness for work via a pre-employment medical (if required for the role).

How To Apply Please apply online by clicking the ‘APPLY’ button below, which will direct you to the City’s application questionnaire. When prompted, please submit: your current resume; and a tailored cover letter of no more than two pages outlining your fit for the role. Remember, less is more!

The Application Process

Applications for this position will close at 5PM AWST on Sunday, 30 August 2026. Applications may be considered, and interviews conducted prior to, the closing date.

Please note: The advert may close earlier than the listed closing date should suitable applications be received, so we encourage you to apply as soon as possible.

Applicants may also be considered for similar positions within the City of Perth.

We’re continuing to build a gender-equitable team and a culture that’s just as diverse, inclusive and welcoming as the City of Perth Community. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

Canvassing of Elected Members during the recruitment process will disqualify your application.

For further information please contact Paul Cavanagh, Alliance Manager Marketing and Communications, 08 9461 3848 or e-mail: [email protected].

📌 Business Analyst - Website Transformation (Perth)
🏢 City Of Perth
📍 Perth