- Locations: This role is open to people based in Sydney or Melbourne.
- Role is part time (0.6 FTE) fixed term contract until 30/06/2027.
- Competitive remuneration on SCHADS Award Level 6, $116,890 including leave loading (excluding superannuation and NFP salary sacrifice).

About Us

LGBTIQ+ Health Australia (LHA) is the national peak health organisation in Australia for organisations and individuals that provide health-related programs, services and research focused on lesbian, gay, bisexual, transgender, and intersex people and other sexuality, gender, and bodily diverse people and communities. LHA works with legislators, policymakers, and service providers to help them understand and address the needs of LGBTIQ+ people and communities. We support LHA members to have a stronger policy voice and partner with researchers across the country on issues of LGBTIQ+ health and wellbeing.

About The Role

The Business Improvement Lead will lead a focused organisational improvement project to review, implement and embed improved systems, processes and ways of working across LHA. Reporting to the Director, Human Resources and Operations, this role will be responsible for implementing recommendations arising from organisational reviews of Microsoft 365, business systems and operational processes.

The role will lead the development of consistent organisational approaches to collaboration, project management, information management, reporting, approvals and workflow processes. A key focus of the role will be using advanced Microsoft 365 capability to design and implement practical solutions across tools including Microsoft Teams, Planner, SharePoint, Forms, Lists and Approvals.

Working closely with staff, managers and executives, you will improve organisational efficiency, strengthen digital capability and support sustainable ways of working beyond the life of the project. This is a fixed-term project role

All staff are required to ensure that within their role and delivery of their work, they consider and incorporate the needs of LGBTIQ+ Aboriginal and Torres Strait Islanders, Brother Boys and Sister Girls.

What you will do

The primary focus of the Business Improvement Lead role is to identify and implement improvements to business processes, systems and ways of working across the organisation. The position will work closely with internal teams and staff to improve the effective use of Microsoft 365 tools, including SharePoint, Teams, Planner and related systems. The role will support teams to streamline processes, improve collaboration, strengthen information management and develop more efficient ways of working.



The position will provide facilitation, coordination and business improvement support across LHA and may assume tasks associated with other organisational improvement initiatives.

What are we looking for

- Demonstrated experience leading business improvement, systems implementation or organisational change initiatives.
- Advanced experience implementing and optimising Microsoft 365 applications including Teams, Planner and SharePoint.
- Strong understanding of workflow design, digital collaboration tools and information management practices.
- Experience reviewing, documenting and improving business processes.
- Experience developing governance frameworks, standards and operational procedures.
- Demonstrated experience delivering training, capability building and change management activities.
- Experience engaging and influencing stakeholders across multiple levels of an organisation.
- Ability to manage competing priorities and deliver outcomes within tight timeframes.
- Strong Microsoft Office skills including Outlook, Word, Excel and PowerPoint, Teams, Planner.
- Experience using project management, workflow and collaboration tools

What LHA offers:

At LHA, we are committed to creating a rewarding and fulfilling work environment for our team members. Here’s what we offer:

- Inclusive Work Culture: Join a supportive and diverse team that values every individual’s contribution and perspective, fostering an environment of respect and collaboration.
- Impactful Work: Be part of an organisation that makes a tangible difference in the lives of LGBTIQ+ people and communities.
- Professional Development: Access opportunities for continuous learning and growth, including training, workshops, and conferences, to enhance your skills and expertise in the digital health landscape.
- Flexible Work Arrangements: Enjoy the perks of flexible working options, including remote work, to help you maintain a healthy work-life balance while pursuing your skilled goals.
- Collaborative Network: Work alongside passionate professionals and community leaders who are dedicated to advancing LGBTIQ+ health and wellbeing. Collaborate on innovative projects that drive meaningful change.
- Health and Well-Being Benefits: Access health and wellness resources,



including Employee Assistance Program and wellness leave to ensure you thrive both personally and professionally.
- Competitive Compensation: Receive competitive remuneration on SCHADS Award Level 6, $116,890 incl leave loading, (excluding superannuation and NFP salary sacrifice)
- Convenient office locations: This role is open to people based in Sydney or Melbourne. The Sydney office is located in Waterloo, a short walk from Green Square Station. LHA’s Melbourne hub is based at the Victorian Pride Centre in St Kilda.

How to Apply for this role

If you are excited about the opportunity to make a meaningful difference in the lives of LGBTIQ+ people with disability and possess the qualifications and experience outlined above, we invite you to submit an application, cover letter, answering the targeted questions and current CV. Please address the following targeted questions:

1. Please describe your experience implementing or improving Microsoft 365 solutions within an organisation. Please provide an example of how you have used tools such as Microsoft Teams, Planner, SharePoint, Forms, Lists or Approvals to improve collaboration, efficiency or governance. What was the challenge, what approach did you take, and what was the outcome?
2. Describe a business improvement or change initiative you have led involving multiple stakeholders. How did you identify improvement opportunities, gain stakeholder engagement, manage implementation and support adoption of new processes or systems?

Applications Close: 5:00pm, 21 August 2026

- Applications should be sent via email to [email protected]
- Please use Business Improvement Lead in the subject line.

Join our dedicated team and be part of an organisation that is dedicated and committed to creating positive change and advancing the health and well-being of LGBTIQ+ people and communities. Please note that this position is open to applicants across Australia only.

Accessibility

- If you have any access requirements or need to submit your application in alternative format, please contact us to discuss.
- You can apply verbally over the phone or through a face-to-face meeting if you cannot submit a written application.
- You will need to tell us about your previous work experience, your suitability for this role and your answers to the target questions.

We encourage applications from diverse backgrounds including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTIQ+ people, BrotherBoys, SisterGirls and people from culturally and linguistically diverse communities.

📌 Business Improvement and Systems Lead (Waterloo)
🏢 LGBTIQ+ Health Australia
📍 Waterloo