Company: IIQAF Group Location: Sydney, Australia Industry: Hospital / Healthcare Salary: AUD 75,000 – AUD 80,000 per year Job Type: Full time Job Overview IIQAF Group is seeking a professional and customer-focused Call Centre Agent in Sydney to support our hospital and healthcare operations. The ideal candidate will have experience in healthcare customer service, inbound and outbound calls, patient support, appointment scheduling, and call handling in a medical environment. This role is suitable for candidates searching for Call Centre jobs in Sydney, Healthcare Call Centre roles, Hospital Customer Service Representative positions, or Medical Contact Centre jobs in Australia.

Key Responsibilities Handle inbound and outbound calls professionally and efficiently

Assist patients with appointments, enquiries, and service information

Provide accurate information regarding hospital services and procedures





Log all calls and maintain detailed records in CRM systems

Support patient coordination and follow-up communications

Resolve complaints and ensure high levels of customer satisfaction

Coordinate with medical and administrative departments

Maintain confidentiality of patient information in compliance with Australian privacy regulations

Meet performance targets and service quality standards Requirements Previous experience in call centre, customer service, or healthcare support role

Experience in hospital or medical contact centre preferred

Strong communication and interpersonal skills

Excellent phone etiquette and problem-solving ability

Proficiency in CRM systems and Microsoft Office

Ability to work in shifts if required

Immediate availability preferred

📌 Call Centre Agent (Sydney)
🏢 IIQAFGROUP
📍 Sydney