A living library for now, for the future, for all of us

CRM Database & Systems Administrator

State Library of New South Wales

Digital Experience Division

Clerk Grade 7/8 | Temporary two-year contract, with the possibility of conversion to an ongoing role.

Competitive remuneration package up to $146,779 p.a. (package includes salary between $116,981- $129,492 p.a., plus employer’s contribution to superannuation and annual leave loading)

About the State Library The State Library of NSW is one of the great libraries of the world, with a history dating back to 1826. As one of Australia's oldest and important public institutions, the Library is responsible for preserving and presenting the social, cultural and scientific history of our State and our Nation.

Our purpose is to create a sanctuary for discovery, debate, gathering and joy. It’s a place that holds our living record, where knowledge is freely accessible, helping us reach into the past and imagine what’s next. The State Library of NSW is where we go to ask questions about the world.

About the Opportunity

We are seeking an CRM Database & Systems Administrator who will be responsible for the day-to-day administration, data integrity, operational support and continuous improvement of the Library’s CRM platform.

The Ideal Candidate To be successful in this role, you will have the following knowledge and experience:

- Relevant tertiary qualifications in information technology, data management, business systems or a related discipline, or equivalent demonstrated professional experience.
- Experience maintaining Microsoft Dynamics 365 (e.g. Sales, Customer Service, Customer Insights Journeys) and Power Platform components (e.g. Power Apps, Power Automate, Dataverse, Power BI).
- Knowledge of database administration, CRM systems or enterprise business platforms, including data quality, user access, configuration support and operational issue resolution.
- Experience with data migration and integration (ability to map, cleanse, and load data from a variety of sources),



and data visualisation and analytics (transforming data into actionable insights using Power BI and SQL).
- Experience managing data requests, segmentation, extracts, data cleansing, reporting support or system administration activities for business users.

Visit the full advertisement on IworkforNSW to learn more about this opportunity and to review the role description at CRM Database & Systems Administrator - Database Administration jobs in Sydney Region | I Work For NSW

What’s in it for you?

The State Library of NSW is a great place to work. We are a purpose-driven organisation, and you would be working with colleagues who are collaborative, knowledgeable, and like-minded.

Working at the Library gives you access to a range of advantages including:

- Thrive with our holistic wellbeing program - including access to Fitness Passport for gym and fitness facilities across Australia.
- Work where you feel inspired – a vibrant, collaborative office culture supported by flexible work options.
- Grow your career with extensive Learning & Development opportunities
- Feel supported – access professional wellbeing services through Converge, our all-in-one digital support platform.
- Family-first benefits – up to 14 weeks paid parental leave, plus dedicated leave for fertility treatments.
- Enjoy exclusive perks – staff discounts at the Library Cafe and Bookshop.
- Be part of the culture – free access to Library programs, exhibitions, and events.

How to apply

Please submit an application via CRM Database & Systems Administrator - Database Administration jobs in Sydney Region | I Work For NSW.

In your application provide an up-to-date copy of your CV/resume and a cover letter outlining your suitability for the role The State Library of NSW welcomes and encourages applications from people with diverse backgrounds, including Aboriginal and Torres Strait Islanders, LGBTQI+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, veterans and workers of all ages.

Closing date for applications: 18th August 2026 at 10am.

📌 CRM Database & Systems Administrator (Sydney)
🏢 State Library of New South Wales
📍 Sydney