We’re seeking a Customer Banking Specialist to join our Moora Branch Hub, working full time across the following branch locations:

Moora – Jurien Bay – Dalwallinu

This role can be part time, 32.5 hr/wk, Monday – Friday 9am – 4pm

Or we can discuss a full time opportunity!

You will be joining our Multi-Channel Branches!

What is a Multi-Channel Branch?

Multi-Channel branches operate through both face-to-face and phone-based channels. Each branch dedicates full days to each channel, and these schedules vary from branch to branch.

- On Phone Based Days: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.
- On Branch Open Days: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.

Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. More specifically, you will:
- Assist customers with general banking transactions, answering questions and queries




- Build a personal connection with customers through meaningful conversations face to face and through our direct channels
- Work with customers to use our in-branch technology and digital banking options
- Complete Financial Health Checks to assess customers’ financial needs
- Process applications for personal loans, credit cards and associated products
- Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
- Be provided with continuous training and development to support your career aspirations

We’re interested in hearing from people who have:

- A passion for delivering outstanding customer service with every interaction
- The ability to have excellent conversations and confidence to ask challenging questions
- Problem solving attitude and curiosity in finding the right solutions
- An open approach to learning new things and goal oriented
- An ability to work collaboratively as a team to deliver a seamless customer experience

Don't wait, apply today! Aboriginal &/or Torres Strait Islander people encouraged to apply

📌 Customer Banking Specialist Relief - Moora (32.5 hr/wk - 38 hr/wk)
🏢 Commonwealth Bank
📍 Moora