About Us

Join Australia's Award-Winning Natural Health Retailer of the Year

Gr8 Health is one of Australia's leading online health retailers, proudly recognised as Australia's 2024 Natural Health Retailer of the Year .

We specialise in natural health products including practitioner-only supplements, supporting thousands of customers across Australia. As our business continues to grow, we're looking for a qualified Customer Care Holistic Health Practitioner who is passionate about helping people achieve better health through exceptional customer care.

This is a casual position with flexibility in our Southport office.

About the Role

This is primarily a client communication role .

You'll be contacting existing Gr8 Health customers who have recently purchased practitioner-only supplements to ensure they understand how to use their products correctly, answer any questions they may have, and provide qualified naturopathic guidance where appropriate.

You'll speak with a number of customers each day , helping them feel supported throughout their health journey while delivering an outstanding customer experience.

These are warm customer calls — not cold calling. You'll be speaking with customers who have already purchased practitioner-only products from Gr8 Health and appreciate ongoing professional support.

As you build relationships with clients, you'll have the opportunity to refer suitable customers for ongoing naturopathic consultations.

Your Responsibilities

· Contact existing customers each day by phone.

· Provide professional guidance on practitioner-only supplements.

· Ensure customers understand how to take their products correctly.

· Answer health and product-related questions within your scope of practice.

· Deliver a caring,



professional and confident customer experience over the phone.

· Record accurate customer notes and maintain our CRM database.

· Identify opportunities for ongoing naturopathic support where appropriate.

· Contribute to the continued growth and reputation of Gr8 Health through exceptional customer care.

About You

We're looking for someone who:

· Is a qualified Holistic Health Practitioner (Bachelor Degree or Advanced Diploma).

· Has excellent communication skills and an outstanding telephone manner.

· Are confident building rapport and trust with customers over the phone.

· Has previous customer service, telephone consultation or telehealth experience (highly regarded).

· Is warm, caring and genuinely enjoys helping people improve their health.

· Is organised, self-motivated and comfortable using computer-based customer management systems.

· Has a positive attitude and enjoys contributing to a growing business.

Why Join Gr8 Health?

· Flexible work hours in our Southport office – 9am to 3pm preferred.

· Join Australia's 2024 Health Retailer of the Year.

· Work with a passionate, supportive and growing team.

· Opportunity to build your own naturopathic client base.

· Attractive remuneration with additional earning opportunities.

· Staff discounts on premium health and wellness products.

· Genuine opportunities for long-term career growth.

How to Apply

If you're passionate about natural health, enjoy connecting with people, and want to help customers achieve the very best results from their practitioner-only supplements, we'd love to hear from you.

Please submit your resume together with a brief cover letter outlining your experience and telling us why you'd be a great addition to the Gr8 Health team. Email [email protected] or call 07 5532 2069 with any questions or enquiries.

📌 Customer Care Holistic Practitioner - Casual (Southport)
🏢 Gr8 Health
📍 Southport