About the role: At Rawson Group, we're looking for a Customer Contact Agent who loves connecting with people and creating exceptional customer experiences. As the first point of contact for prospective customers, you'll play an important role in helping Australians take the first step towards building their dream home. This role is an opportunity to be at the centre of the customer journey, working closely with Sales and Marketing teams while gaining valuable exposure to the residential building industry and contributing to an exceptional customer experience from first enquiry onwards.

Why join Rawson? More than a place to work, Rawson is a place to grow. Join our team and you'll be rewarded with: Hybrid flexibility - Work from home 2 days per week

Recognition that matters - Earn rewards through our company-wide recognition program, redeemable for gift cards, extra leave, and more

Wellbeing benefits - Access discounted gym memberships and confidential wellbeing support for you and your family

Paid Parental Leave

Extra time off - Purchase an additional week of annual leave each year

Great team culture - Be part of a collaborative, social, and supportive team that celebrates success

Referral rewards - Receive up to $5,000 for successful employee referrals

Employee homebuyer benefits - Enjoy exclusive discounts on home builds and land packages Key Responsibilities: This role operates on a rotating roster within a 38-hour work week, including a Sunday shift from 10am - 3pm. Fridays and Saturdays are designated rostered days off.





Be the first point of contact for customers enquiring about Rawson Group homes and communities

Understand customer needs and guide them towards the most suitable products, home designs, and solutions

Qualify enquiries, uncover customer needs, and connect customers with the right Sales Consultant

Maintain accurate customer records within our CRM system

Collaborate with Sales and Marketing teams to support business growth Experience we'd love to see: Previous contact centre or customer service experience

Strong communication and relationship building skills

Experience using CRM systems and Microsoft Office

Sales or lead generation experience (highly regarded) Everyone belongs at Rawson Diversity, equity, inclusion and belonging are key to realising our purpose of building better together. We recognise all individuals, regardless of their gender, cultural origin, LGBTQIA+, disability or neurodiversity and acknowledge that those from underrepresented groups may face unique challenges in the job application process. We encourage all candidates to apply - your unique experiences and perspectives is what makes us outstanding.

Please reach out to us, [email protected] if you have any accessibility requirements throughout the application process - we will provide reasonable adjustments for individuals to ensure a smooth application process.

Please note: any offer of employment is conditional upon the successful completion of relevant background checks.

📌 Customer Contact Agent (Concord West)
🏢 Rawsongroup
📍 Concord West