• Multiple Casual positions | Join a supportive, community-focused team

• Level 4 | $40.82 – $43.67 per hour + 25% leave loading

• Monday to Friday | No weekend work | Free parking | Modern offices

• Customer Service | Training and development opportunities | Local Government

Love helping people and being the calm voice on the other end of the line?

If you thrive in a fast-paced environment, enjoy solving problems, and want a role where no two days are the same, this could be your perfect fit.

The City of Wanneroo is on the lookout for two friendly, motivated Customer Relations Officers to join our busy Customer Service and Information Team.

This is your chance to build a meaningful career in local government, support your community, and be part of a team that genuinely values great service, teamwork, and a positive attitude all while enjoying great local government benefits, and plenty of room to grow.

About the Role

As a Customer Relations Officer, you will be the first point of contact for our diverse community, assisting customers via phone and email. You will play a critical role in responding to enquiries and providing high-quality service while completing a wide variety of administrative tasks.

What you’ll be doing

No two customer interactions are quite the same. You’ll help customers navigate Council services, answer questions, resolve issues and connect them with the right information or team.

You’ll be:

- Responding to a wide range of customer enquiries by phone and email
- Providing clear, accurate and friendly information
- Investigating enquiries and finding practical solutions
- Using multiple systems and databases to record and manage customer requests
- Processing transactions and completing administrative tasks
- Following up enquiries to ensure customers receive the right outcome
- Working collaboratively with other Council teams to resolve more complex enquiries
- Helping deliver a positive customer experience,



even when conversations are challenging

About You

We’re looking for people who genuinely enjoy helping others. Whether your background is in contact centres, retail, hospitality, administration or another customer-facing environment, we want to hear from you.

- You enjoy talking to people and finding solutions
- You can confidently handle challenging or difficult conversations
- You remain professional, patient and calm when things get busy
- You’re comfortable learning new systems and navigating multiple screens
- You have a genuine interest in helping members of the community
- You take ownership of enquiries and follow things through
- You enjoy being part of a team and contributing to a positive workplace

So… why join the City of Wanneroo?

Perks & Support

- Work with an Award Winning Customer Service Team
- Up to 15% superannuation with matching
- Free on-site parking
- Thoughtfully designed workspaces with sit-stand desks
- Modern end-of-trip facilities including showers, lockers, and secure bike storage
- Access to salary packaging and novated leasing options
- 50% off membership to our award-winning gym and leisure centre, Aquamotion
- An active social club with regular events

You won’t be expected to know everything on day one. We’ll provide comprehensive training and support to help you learn our systems, processes and services, giving you the confidence to hit the ground running.

Work Local

With 56% of our workforce living locally, working at the City of Wanneroo isn’t just about cutting your commute.



This role is a genuine opportunity to contribute to the community you call home.

This is work with real purpose, where you will see the impact of your efforts every day – in parks, streets and services around you. It’s a meaningful way to give back and shape the future of your City.

The City of Wanneroo is a diverse, community-focused organisation where your work makes a real impact, not just for our residents, but for the people you work alongside. We’re proud of our inclusive culture and the many perspectives that shape it.

We strongly encourage Aboriginal and Torres Strait Islander people to apply and bring their voice to local government. If you value purpose, collaboration, and a team that welcomes you for who you are, you’ll feel at home here.

Interested? Apply Now!

This is a great opportunity to gain valuable local government experience, build your customer service career, support your community and work alongside a team that genuinely values great service, teamwork and a positive attitude.

Please provide a resume and a cover letter (maximum 2 pages) addressing the following questions:

- Briefly outline your customer service experience, including experience in a contact centre, retail, hospitality, administration or other customer-facing or phone related environment.
- Tell us about your experience working across multiple IT systems and how you manage competing priorities.
- What does outstanding customer service mean to you?

Applications close: Thursday, 20th August 2026

Reference Number: 854992

For further information please contact Jo Few, Team Leader Customer Relations Centre, on 9405 5464.

Please note:

- A National Police Clearance (within 3 months) is required prior to commencement.
- All employees must declare secondary employment to manage any potential conflicts of interest and fatigue risks.
- A Pre-employment Medical assessment may be required depending on the role.

📌 Customer Relations Officer (Wanneroo)
🏢 City of Wanneroo
📍 Wanneroo